Sr. Product Manager – Technical for Community Support Solutions

Santa Monica, CA
Product / Program / Project Management
Full-time (exempt)
The Ring operations team is looking for a Senior Technical Product Manager to help take our internal and external product support tools to the next level. As a Senior Technical Product Manager, you will dive deep on Ring product and customer service data to drive the product strategy, vision, and roadmap for our support solutions with a high degree of ownership over critical features and the neighbor experience. Strong judgment and communication skills, long term technical vision, and continuous focus on measurable results, engineering, and operational excellence are essential for the success in this role.
 
A successful candidate will be both creative and highly analytical, able to work extremely effectively in a matrix organization, and adept at synthesizing a variety of technologies and capabilities into products and applications that customers love. We are looking for someone customer obsessed and technology savvy – with a proven track record of creating successful products and services.
 
Ring’s continued growth and momentum requires leaders who are owners, and who possess the entrepreneurial spirit needed to create new products. Ring leaders solve complex, cutting-edge problems and get things done. You will assume end-to-end product ownership and play the primary role in launching your support products to across the company and to support our neighbors.

Basic qualifications

    • Bachelor’s degree
    • 5+ years of technical product management experience
    • Experience driving products from concept to launch
    • Experience working on projects that require JavaScript on the client or the server side

Preferred qualifications

    • MBA and experience working across technical and business functional teams
    • Strong written and verbal communication skills, excellent technical communication with peers and non-technical cohorts
    • Exposure to a variety of analytical tools and techniques
About Ring

Ring's mission is to reduce crime in neighborhoods by creating a Ring of Security around homes and communities with its suite of home security products and services. The Ring product line, along with the Ring Neighbors app, enable Ring to offer affordable, complete, proactive home and neighborhood security in a way no other company has before. In fact, two Newark, NJ neighborhoods saw an over 50 percent decrease in home break-ins after Ring Video Doorbells and Spotlight Cams were installed on 11% of homes in the communities from April-July 2018 when compared to the same time period in 2017. Ring is an Amazon company. For more information, visit www.ring.com. With Ring, you’re always home.
 
Ring LLC is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.