Community Support Supervisor: Ring Alarm

Tempe, AZ
Community Support / Call Center
Full-time
 The Ring Community Support Team strives to provide a Ring of Security for all of our Neighbors! We are seeking a Supervisor to join our Call Center Operations in our Tempe office. The Community Support Supervisor will be leading a team of top performing, goal-oriented team members in the fight for reducing crime in neighborhoods. Supervisors will be motivated, driven and have a high level of enthusiasm to coach and develop teams to exceed all expectations. As a Supervisor, you will provide coaching, guidance and mentorship to drive achievement of individual and team performance goals. Candidates will be highly creative and able to adapt to a fast paced ever changing environments. Supervisors will consistently grow the future of our outstanding culture, while ensuring we provide the best experience for our neighbors. 

Here’s What You’ll be Doing:

    • Manage performance and behaviors of 18-20 Ring Alarm Team Members through effective 1:1 meeting, coaching and mentorship
    • Develop and implement performance goals, monitor and evaluate against pre-set goals to resolve performance behaviors as needed 
    • Review and analyze performance metrics to identify areas of opportunity that will drive performance improvements
    • Manage schedules, monitor adherence, time-off planning and attendance in partnership with Workforce Management
    • Maintain a positive and professional demeanor, always portraying the company in a positive light and effectively managing sensitive issues
    • Communicate with other departments on a consistent basis to identify, track and resolve technical issues
    • Conduct call calibrations to review quality and improve performance

Do You Have What It Takes:

    • 7+ years of call center experience (Prior security experience a plus)
    • 5+ years of supervisory experience 
    • Proven experience of call center operations, including call center KPI’s, coaching techniques and strategies
    • Strong knowledge of customer satisfaction drivers
    • Demonstrate excellent time-management skills and the ability to work independently while using department resources, policies and procedures
    • Strong interpersonal communication with the ability to adapt to various personalities
    • Ensure our team members have a clear and concise understanding of the performance and behaviors that will drive improvement
About Ring

Ring's mission is to reduce crime in neighborhoods and empower consumers by creating a Ring of Security around homes and communities with its suite of smart home security products: Ring Video Doorbell, Ring Video Doorbell Pro, Ring Stick Up Cam and the new Ring Floodlight Cam. With these security devices, Ring has created the neighborhood watch for the digital age and continues to keep homes around the world safe. For more information, visit www.ring.com. With Ring, you're always home.

Ring LLC is proud to be an equal opportunity employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation