Warranty Service Technician
Verge, Etobicoke, ON
RioCan Living – RioCan Living Operations /
Contract, Full Time /
On-site
Who We Are
RioCan is one of Canada's largest Real Estate Investment Trusts (REIT). We own, manage and develop retail-focused, increasingly mixed-use properties in Canada's major markets. We pioneered the REIT concept over 30 years ago and have transformed Canadian real estate.
We are proud to be recognized as one of Canada's Greenest Employers and a Greater Toronto's Top Employer. At RioCan, you can build a career with real impact and longevity. You get the stability and resources of an established company and the entrepreneurial and collaborative spirit of a start-up. Life at RioCan is dynamic and fast-paced. We know that great ideas can come from anywhere, and we empower our people to suggest and implement them. We value different voices and perspectives and appreciate that the unique backgrounds and identities we each bring to our jobs make the whole business stronger.
POSITION OVERVIEW:
We are seeking a skilled and professional Warranty Service Technician to support post-occupancy warranty repairs for newly built condominium units. This role is essential in delivering a positive homeowner experience and ensuring compliance with Tarion New Home Warranty standards in Ontario.
The ideal candidate has strong hands-on repair skills, judgment to assess warranty coverage, and a customer-first mindset. You’ll work independently to complete repairs (primarily drywall, paint, caulking, minor plumbing/electrical), and may coordinate with trades when outside your scope.
This is a contract role; candidates must provide their own tools and have reliable transportation.
RESPONSIBILITIES:
- Conduct walk-through assessments such as pre-PDI/QC inspections and review homeowner-submitted deficiencies via online portal
- Respond to and complete service work orders and warranty related issues per Tarion guidelines
- Evaluate each request for warrantability based on Tarion guidelines
- Communicate with homeowners to understand concerns, provide clear explanations regarding coverage or limitations, and approach all interactions with professionalism and empathy
- Independently perform a wide range of in-suite repairs, including but not limited to: drywall patching and painting, caulking and grouting, minor flooring repairs, trim and millwork adjustments, door and hardware fixes (e.g., hinges, handles, locks), cabinet alignment, minor tile repair or replacement, and light plumbing and electrical tasks such as fixture replacements, faucet repairs, and switch/outlet adjustments
- Conduct final homeowner walkthroughs and obtain sign-off on completed work
- Where needed, assign and oversee third-party trades for repairs beyond your scope
- Maintain accurate digital records of all work, issues, and follow ups
- Ensure safe, clean, and respectful work environments at all times, especially in occupied units
- Physically capable of transporting, maintaining and setting up tools, materials, and equipment safely across job sites with general on-site mobility
- Maintain all personal tools and equipment in good working condition
- Provide occasional support with material orders in coordination with the Customer Care team
- Represent the brand professionally in every homeowner interaction
- Other duties as required
QUALIFICATIONS:
- High school diploma required; post-secondary training in construction or a skilled trade preferred;
- Certifications in carpentry, plumbing, electrical, or general maintenance are assets;
- 5+ years of experience in residential construction, maintenance or general repair work;
- Strong hands-on repair skills across drywall, paint, trim, tile, caulking, minor plumbing/electrical;
- Familiarity with Tarion Warranty standards and residential building practices is an asset;
- Excellent communication skills and professionalism in homeowner-facing situations;
- Organized, self-motivated, and able to work independently;
- Must have own tools, a valid driver’s license, and reliable transportation;
- Comfortable using digital tools to track work and update service requests.
Why join RioCan?
We believe in rewarding you for what you do and investing in your career and long-term success. Our total rewards and perquisites program is designed to fit and enrich your life physically, emotionally, financially, and socially. We offer eligible employees:
Work / Life Balance that prioritizes YOU. Enjoy a hybrid work model with flexible work hours, an extra-long weekend with our RioCan Cares Day, and half days before every long weekend in the summer.
Professional Growth and Development that includes a continuing education reimbursement, a mentorship and leadership development program, on-demand online learning, and cross-training opportunities.
An Extensive Health and Benefits Program that includes health and dental benefits for you and your family starting on day one, a healthcare spending account, an employee family and assistance program, virtual healthcare, and other resources.
A Comprehensive Retirement Program to help prepare our employees for the future. This includes matching employee contributions in a retirement savings plan, pension plan, and an employee unit purchase plan.
Additional Perks and Benefits that include paid time off, parental leave top-up, various employee discounts, employee referral and recognition programs, and opportunities to participate in community initiatives, committees, and social events throughout the year.
We are committed to creating a diverse and inclusive work environment where all employees are valued, included, and empowered to do their best work and bring great ideas. People are at the core of who we are, and we respect that they have taken all paths to get here. RioCan welcomes applications from all candidates and is committed to providing accommodations for people with disabilities. If you require accommodation at any stage of the application process, please let us know, and we will be happy to work with you to meet your needs.
You can visit us at www.riocan.com and follow us on LinkedIn to learn more about who we are and what a career at RioCan can look like for you.
