IT Support Specialist
Cebu City
Network – Service Desk /
Full Time Employee (On-call / Shift) /
Hybrid
The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.
From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support.
To deliver the best customer experience, RISE works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together, we operate GetaFIX, the biggest Internet eXchange in the Philippines that helps the efficiency of content and connectivity in the country. We also operate Open Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies while increasing customer satisfaction.
Throughout the group, we foster a performance-based culture, where team members are encouraged to take ownership and exceed expectations for their projects. We practice transparency by conducting regular check-ins and quarterly performance reviews, which helps us achieve goals and continuously advance together. We promote work-life balance and have team activities, such as monthly get-togethers to celebrate our wins, and sponsor work-related training and conferences.
Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.
Duties and responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Respond to queries either in person, email, chat or phone call
- Troubleshoot and resolve technical problems
- Provide support for the setup and installation of new hardware and software
- Maintain and update system inventory and related documentation
- Monitor and maintain computer systems and networks
- Participate in the maintenance and upgrading of computer systems and networks
- Provide remote and on-site support to end-users
- Respond to helpdesk tickets and emails in a timely manner
Qualifications
- With at least the equivalent of 1 year work experience in a production environment
- Strong knowledge of computer hardware and software
- Familiarity with Windows and Mac operating systems
- Familiarity with Linux operating systems a plus
- Experience with remote support tools
- Strong communication and customer service skills
- Proven ability to troubleshoot and resolve technical issues
- Ability to work independently and as part of a team
- Willing to work on a hybrid set-up
Hiring Process
Our team recognizes the importance of your candidacy, and we want to ensure that your application receives the attention it deserves. We aim to give our applicants a good experience by being timely, efficient, and direct. Rest assured that your application will be carefully reviewed and processed promptly.
Privacy Statement
RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by RISE with third party service providers to serve lawful purposes, for RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read RISE’s privacy policy and fully understand your rights to access, correct or withdraw your information anytime.
