Business Development Specialist
Makati City
Commercial – Site Acquisition /
Full Time Employee /
Hybrid
The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.
From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support.
To deliver the best customer experience, RISE works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together, we operate GetaFIX, the biggest Internet eXchange in the Philippines that helps the efficiency of content and connectivity in the country. We also operate Open Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies while increasing customer satisfaction.
Throughout the group, we foster a performance-based culture, where team members are encouraged to take ownership and exceed expectations for their projects. We practice transparency by conducting regular check-ins and quarterly performance reviews, which helps us achieve goals and continuously advance together. We promote work-life balance and have team activities, such as monthly get-togethers to celebrate our wins, and sponsor work-related training and conferences.
Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.
Business Development Specialist have substantial sales background (typically 2+ years of directly related experience) and have an advanced understanding of internet service provisioning and best practices in the telecommunications industry. They provide strategic support and take part in helping management create decisions for the team.
This level is next in line for managerial roles and may enable other members of the team through mentoring, guidance and training. They should also be spending a portion of their time on tasks or projects that are self-generated based on their own experience and knowledge.
Job description
- As an acquisition specialist:
- Overall project management responsibility for the acquisition of buildings and locations that will be connected to the RISE network
- Proactively build network and relationships with high-level clients
- Responsible for identifying new business opportunities, utilizing all lead channels to bring in revenue for the company
- Ensure all building stipulations on general access and on 24/7 emergency maintenance access are accounted for
- Remain on top of building requirements, liaise directly with operations teams when necessary
- Track progress of key site acquisition metrics (i.e building approval, installation status), follow up and/or take charge of expediting when necessary
- Act as point of escalation for the team
- Proactively build and develop good working relations with stakeholders (building admins, Sales, SiteOps, NetOps, contractors) to achieve business goals
- Develop and deploy integrated marketing programs to support key local initiatives (product launches, advertising, events, marketing campaigns & promotions) for client engagement
- Negotiate with third parties on the commercials for any in-building installation and seek approval prior to installation
- Enable the acquiring of customers to the RISE network by increasing the number of buildings and locations connected to the RISE network
- As a relationship specialist:
- Develop marketing materials
- Convince building owners of the benefits of the RISE service by developing marketing materials and winning proposals to convince buildings to allow connection to the RISE network
- Develop the required tools and project manage the adding of buildings to the RISE network
- Create and maintain a register of buildings to approach for connection and their up to date status (in liaison with the NetOps team)
- Help identify potential customers in buildings (in liaison with the Sales team)
- Help determine the potential rollout priority of each building (in liaison with NetOps and Sales teams)
- Create templates and documents to gather building requirements and coordinate installation and operations teams
- Gather/determine/negotiate building stipulations on general access
- Gather/determine/negotiate building stipulations on 24/7 emergency maintenance access
- Support the installation teams to clear any hurdles or roadblocks or coordination required with the building admin
- Establish procedures and collateral for new entrants to the building (for example coordination of placing advertising materials)
- Ensure there is a plan with building admin for new tenants to receive information packs and for RISE to receive new tenant information
- Build relationships with contact persons and decision-makers in organizations with value to the company
- Coordinate with engineering to identify and help prioritize areas for network expansion, primarily by developing a business case and representing the commercial interest of the company
- Lead and/or participate in campaigns and customer acquisition initiatives such as targeting specific buildings, areas, verticals or market segments
Hiring Process
Our team recognizes the importance of your candidacy, and we want to ensure that your application receives the attention it deserves. We aim to give our applicants a good experience by being timely, efficient, and direct. Rest assured that your application will be carefully reviewed and processed promptly.
Privacy Statement
RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by RISE with third party service providers to serve lawful purposes, for RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read RISE’s privacy policy and fully understand your rights to access, correct or withdraw your information anytime.
