Technology and Innovation - Gainsight Admin
Pune
Client Service – Technology and Innovation /
Full Time /
Remote
Riveron is seeking a strong Gainsight Admin with hands-on expertise in Gainsight, Snowflake, and Power BI to help address and resolve key data reliability challenges within Gainsight. This role will play a critical part in enabling Gainsight to become the primary, trusted source of customer data for our Account Executives. The ideal candidate will bridge the gap between data engineering and business insights, driving trust in customer data and promoting adoption across teams.
Who You Are:
- A data-driven problem solver with a strong track record of diagnosing and fixing complex data issues.
- A hands-on expert in Gainsight, Snowflake, and Power BI with the ability to translate technical data into meaningful business insights.
- Experienced in techno-functional roles, comfortable working across both engineering and business teams.
- Skilled in SQL and comfortable managing and analyzing data within cloud environments.
- A collaborative communicator who thrives in cross-functional settings involving sales, customer success, and analytics teams.
- Passionate about data integrity, adoption, and enabling better decision-making through reliable reporting tools.
- Well-versed in ETL pipelines, data governance, and customer success metrics.
What You'll Do:
- Troubleshoot and resolve data reliability issues within Gainsight, ensuring it becomes the trusted single source of truth.
- Conduct root cause analysis for data inconsistencies across systems and recommend appropriate fixes.
- Coordinate and manage data ingestion workflows into Gainsight, collaborating with data and engineering teams.
- Build and maintain Power BI dashboards and Gainsight reports that deliver clarity and encourage adoption.
- Ensure customer data is accurate, consistent, and aligned with business goals.
- Work closely with stakeholders to align reporting and metrics to their business needs.
- Promote and implement best practices in data governance and integration across platforms, especially between Snowflake and Gainsight.
Preferred Qualifications:
- 5+ years of experience in a techno-functional consulting or data analytics role.
- Demonstrated expertise in Gainsight administration and reporting.
- Strong knowledge of Snowflake and Power BI, with a portfolio of dashboards or solutions built.
- Proficiency in SQL and experience with cloud data warehousing.
- Familiarity with customer success platforms, SaaS ecosystems, or B2B sales analytics.
- Experience implementing or managing data governance and ETL processes.
- Strong organizational and communication skills with an ability to influence across teams.
#LI-SH1
#yantra
About Riveron:
Riveron, a business advisory firm backed by Kohlberg & Company, has recently acquired Yantra.
At Riveron, we partner with clients—from global multinationals to high-growth private entities—to solve complex finance challenges, guided by our DELTA values: Drive, Excellence, Leadership, Teamwork, and Accountability. Our entrepreneurial culture thrives on collaboration, diverse perspectives, and delivering exceptional outcomes. We are committed to fostering growth, both for our clients and our people, through mentorship, integrity, and a client-centric approach. This inclusive environment offers flexibility, progressive benefits, and meaningful opportunities for impactful work that supports well-being in and out of the office.
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Riveron Consulting is an Equal Opportunity Employer and believes that we are stronger together through our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.
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