Senior Operations Manager, RPV Program

Palo Alto, CA /
Commercial – Delivery and Field Operations /
Full Time
This is what you’ll do:
 
As the Senior Operations Manager, Rivian Prime Van Program you will partner with multiple internal and external stakeholders to design & execute all supporting RPV operations and all relevant key performance indicators. You are tasked with developing and maintaining the Amazon delivery day and ownership experience and beyond. 
 
Day of Delivery Operations and Experience  
o    Organize last mile delivery from Rivian’s distribution centers to Amazon distribution facilities 
o    Coordinate across service and delivery teams to support upstream requirements 
o    Communicate quickly and loudly to stakeholders and leadership any disruptions to service 
o    Address all escalations on day of delivery 
 
Planning, Continuous Improvement, and Excellence   
o    Rivian resource management  
o    Drive performance improvement efforts and the implementation of both business processes and technical solutions  
o    Monitor fleet pipeline to ensure sufficient capacity & fulfillment 
o    Implement global solutions for future expansion 
 
The processes and tools required to stand up the above should be implemented and matured on a timeframe supporting rapidly scaling delivery. 
 
 
This is what you’ll need:
·         Ability to work in an ambiguous, fast paced and iterative environment 
·         Proven track record of executing multiple complex projects simultaneously from start to finish 
·         Passion for operations and process improvement principles 
·         In depth understanding and track record of excellence in in scaling businesses and operations 
·         8+ years of experience in operations with an emphasis in supply chain and B2B experience 
·         MBA or equivalent experience 
·         AMZ experience advantageous 
·         An innovative, enterprise-centric mindset and approach  
 
This is where you’ll work:
Department: Commercial Operations
Location: Palo Alto, CA or Seattle, WA
 
About Rivian:
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
 
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
 
We operate development centers in Plymouth, MI, Irvine CA and San Jose, CA, and Surrey, England, as well as a manufacturing facility in Normal, Illinois.
Rivian is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Rivian is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rivian are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rivian will not tolerate discrimination or harassment based on any of these characteristics. Rivian encourages applicants of all ages.