Technical Training Manager, Service Operations

Palo Alto, CA /
Service Operations – Service /
Full Time
THIS IS WHAT YOU'LL DO:
·        Develop and manage all aspects of the Service and Collision Repair Training Groups for Rivian’s Service Organization
·        Build and maintain a program to train and certify both internal and external technicians
·        Create a curriculum to certify and level technicians
·        Design and build courses for virtual and classroom training
·        Perform training and certification to Rivian Service technicians
·        Partner with accredited automotive training schools to create training and certification programs by 3rd party partners
·        Support creation of technical publications for all service manuals (systems overview, parts, repair, labor, electrical, etc.) to support a
seamless training program
·        Support validation of repair procedures for accuracy (process, labor times, safety, etc.)
·        Support validation of the use of all special service tooling prior to implementation for use in the field
·        Partner with the Service Lab to create, validate, and conduct training
·        Support campaigns and containment initiatives with training and certification
·        Support cost analyst impact on different serviceability methods and processes
·        Provide ad hoc service support to the field to support the Service organization
·        Develop training needs analysis and forecast future growth of training based on Rivian’s vehicle population
·        Oversee the development of training facilities and identify the tooling needs
·        Work directly with Service Engineering to understand where training will be needed for Rivian vehicle repairs
·        Budget for the needs and growth of the Training Department
·        Support and proactively collaborate with Service Engineering, Field Service, Technical Publications, Service Parts, Quality, and Warranty
teams to enhance the capabilities of the skills of Rivian technicians.
·        Manage a team of professional trainers to build a world class training program
 
THIS IS WHAT YOU'LL NEED:
·        Automotive Technology/Technician Degree or equivalent experience
·        Experience creating and conducting training
·        Experience building and managing a team
·        Experience developing talent
·        10+ years of automotive experience
·        Experience creating OEM Specific Technician Training 
·        Ability to travel as needed
·        Must possess a valid driver’s license
·        Experience working in start-up environments
·        Knowledge of EV Powertrains and HV systems
·        Strong diagnostics experience
·        Strong written and communications skills
·        Strong organization skills with attention to detail
·        Take the initiative, use independent judgement, and collaborate with cross functional teams
 
THIS IS WHERE YOU'LL WORK:
Department: Service Operations
Location: Palo Alto, CA 
RIVIAN DESCRIPTION:
We Are Rivian
·        Rivian is building a new kind of car company. Starting from a clean sheet has allowed us to learn from and leverage what’s been done in
the past while giving us the freedom to reimagine mobility from the ground up. Our vehicles and technology are designed and
engineered to challenge what’s possible and to inspire people to explore the world in new ways.
·        We believe in the power of adventure. While a vehicle can’t make someone adventurous, it can nurture that fundamental desire in each
of us to go places we’ve never been and do things we’ve never done — thoughtfully and sustainably. Science and invention depend on
our innate curiosity and desire to explore the unknown. 
·        Our development centers are located in Plymouth, MI, San Jose, CA, Irvine, CA and Surrey, England. In addition to these four locations,
we have a modern manufacturing facility in Normal, IL and will begin production of our R1T and R1S in 2020.
 
The Adventure Is Just Beginning
·        Doing something different is never easy. It requires courage, optimism and grit. Core to delivering on our vision is building a team of
curious individuals, determined to make a positive impact on the world. This means challenging ourselves, stretching beyond the
bounds of conventional thinking, reframing old problems, seeking new solutions and operating comfortably in a space of uncertainty.
·        Our team has a diverse set of backgrounds— but at heart, we are adventurers on a mission to move the world in a new direction. We’re
currently looking for thinkers and doers with a strong sense of adventure to join us on this journey.

Rivian is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Rivian is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rivian are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rivian will not tolerate discrimination or harassment based on any of these characteristics. Rivian encourages applicants of all ages.