Sr. Manager, Remanufacturing & Serviceability

Palo Alto, CA /
Service Operations – Service /
Full Time
This Is What You'll Do
·       Build and lead a world class engineering team to establish best practices and standards for performing diagnostic analysis, repair, and refurbishment of Rivian products, as well as recommend functional and serviceability improvements, and help drive extended and/or 2nd life use for Rivian assemblies.
·       Create and implement processes to diagnose, repair, refurbish, update, validate, and re-introduce good-as-new components back into the market
·       Train, coach and develop employees to exceed our customer’s expectations as you develop a culture of high quality and serviceability within the organization
·       Continually review Rivian assemblies for serviceability, and help drive innovative ways to reduce vehicle downtime in Service for all Rivian vehicles
·       Identify components that can be repaired and repurposed for 2nd life use
·       Own the engineering operations to repair and refurbish viable components for 2nd life use
·       Drive planning and budgeting of all Reman facilities, including equipment, engineering operations, and staffing
·       Partner internally with Service Operations, Engineering, Manufacturing, Strategy, and Supply Chain for the development, implementation, and operation of all services rendered
·       Strategically plan for current and future growth of the Reman organization
·       Be an active participant in design reviews of new products and subassemblies to improve serviceability and remanufacturability
·       Drive policies and processes to operate and function safely and independently
·       Drive quality standards for products that are repaired, refurbished, or remanufactured into the market
·       Drive engineering strategy and planning efforts for repair, remanufacture, and 2nd life use.
·       Drive repair and remanufacturing strategies, including planning efforts
·       Co-develop and help implement the technical training strategy for all technicians and support staff
·       Partner internally to specify and develop processes implemented by the Reman organization
·       Drive end of life planning with regards to parts, components, and legacy production for Reman operations
·       Partner internally to create and maintain Reman’s technical knowledge base
·       Drive internal and field processes for improving root cause analysis, and implementing quality improvements
·       Collaborate internally and drive innovative ways to reduce field and manufacturing failures
·       Collaborate internally and drive the process for returning key parts replaced from the field; ensuring the ability for root cause analysis is maintained.
·       Help identify, define, and promote emerging product and service issues through appropriate channels, and into a closed loop system for problem resolution
This Is What You'll Need:
·       7+ years’ experience with demonstrated leadership in Engineering, Manufacturing, and/or Operations
·       BS (MS preferred) in related discipline
·       Proven success in driving process and results in a complex environment
·       Ability to manage multiple projects and operations across varying geographic locations simultaneously
·       Experience working in a strong cross functional environment
·       Expertise in EV Powertrains, HV systems, and diagnostics
·       Appropriate interpersonal styles and communication methods to work effectively with internal and external partners
·       Technical and professional skills in job-related area required
·       Able to work efficiently under high amount of work/stress
·       Specific knowledge of engineering discipline (e.g. mechanics, physics, metallurgy, manufacturing methods, electronics, software, control systems) within job-related area
·       High level analytical ability where problems are unusual and complex
·       Knowledge of engineering software and systems as it pertains to job-related area
·       Experience managing a global organization
·       Ability to travel as needed
·       Strong written and communications skills
·       Extremely detail oriented
Department: Service Operations
Location: Palo Alto, CA
Rivian is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Rivian is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rivian are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rivian will not tolerate discrimination or harassment based on any of these characteristics. Rivian encourages applicants of all ages.