IT Leader - Warranty and Service

Palo Alto, CA /
IT and Technology – IT Infrastructure and Enterprise Applications /
Full Time
This is what you’ll do:
·       Strategize and deliver IT solutions for Warranty management and Service parts management portfolio of the company in collaboration with respective functional and IT teams
·       Gather, synthesize, and translate business strategies to IT requirements and develop respective solutions.
·       Develop technical architectures for IT systems related to Service part management and Warranty management portfolio in alignment with the enterprise architecture principles & vision. Contribute to the development of broader enterprise architecture.
·       Develop and implement robust data management principles.
·       Be accountable for delivery metrics and KPIs.
·       Build and lead a high performing team to deliver best in class IT solutions for Service parts management and warranty management portfolio.
·       Ensure compliance to key regulatory, security and organizational policies and procedures
·       Collaborate and deliver to the business continuity and disaster recovery goals of the portfolio
·       Understand the Service process end to end, and design IT solutions to deliver business value.
                                                 
this is what you’ll need:
·       Decision Quality – Making good and timely decisions that keep the organization progressing forward (“not just motion”)
·       Cultivates Innovation – Creating new and better ways for the organization to be successful. Must have experience working in Agile team environment.
·       Drives Results – Consistently achieves results, even under tough circumstances
·       Manages Conflict – Handles conflict situations effectively, with a win win mindset
·       Builds a high performing team.
·       Communicates effectively – Develops and delivers multi-mode communications that convey a clear message to different audiences. Fosters open communication with all stakeholders.
·       Portfolio Management – Plans, prioritizes, sequences, and manages portfolio of work to maximize delivery of business value
·       Technical Acumen – Pursues continuous learning and application of technologies to achieve desired business, architectural, and productivity outcomes. Must have experience managing IT systems in service and aftermarket segment in automotive industry.
·       Strategic mindset – Able to think far enough into the future while ensuring near term execution is a glide path into the future vision.
·       Bachelor’s Degree is strongly desired

This is where you’ll work:
Department: IT Infrastructure and Enterprise Applications
Location: Irvine, CA, Palo Alto, CA or San Jose, CA
 
Rivian description:
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 
 
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 
 
We operate development centers in Plymouth, MI, Irvine CA and San Jose, CA, and Surrey, England, as well as a manufacturing facility in Normal, Illinois. 
 
Rivian is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Rivian is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rivian are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rivian will not tolerate discrimination or harassment based on any of these characteristics. Rivian encourages applicants of all ages.