IT Technician I

New York, NY
Cyber /
Full-time /
Who We Are
Ro is a direct-to-patient healthcare company with a mission of helping as many patients as possible achieve their health goals. Ro is the only company to offer telehealth care, at-home diagnostic testing, labs, and pharmacy services nationwide. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts. 

Ro was recognized as a CNBC Disruptor 50 in 2022, listed by Inc. Magazine as a Best Place to Work in 2022 for our third consecutive year, and named one of FORTUNE's 2022 Best Medium Workplaces.

Join Ro’s Information Technology Operations team! As an IT Technician, you’ll provide front-line IT support to Ro’ers with hardware and software issues, delivering a fantastic customer experience while resolving requests promptly. This role reports directly to the IT Operations Manager and will work closely with other internal technology teams.

Please note: This role requires in-person support in our NY office from Monday - Thursday.

What You'll Do:

    • Provide outstanding IT support to other Ro’ers in offices, pharmacies, and remote work locations
    • Manage IT asset inventory, shipping, and receiving from our New York location.
    • Troubleshoot computer hardware and software issues with tools like Okta, Google Workspace, and Slack
    • Assist with onboarding/offboarding functions
    • Collaborate with team members on the Operations and Engineering teams
    • Participate in on-call rotation every ~2 months

What You'll Bring to the Team:

    • 1 - 3 years of experience in IT support
    • Strong customer service skills and a positive attitude
    • Collaborative mindset
    • Ability to prioritize tasks and communicate issues proactively
    • A desire for continuous improvement and development
    • Strong communication and interpersonal skills 

We've Got You Covered:

    • Full medical, dental, and vision insurance + OneMedical membership
    • Healthcare and Dependent Care FSA
    • 401(k) with company match
    • Flexible PTO
    • Wellbeing + Learning & Growth reimbursements
    • Paid parental leave + Fertility benefits
    • Pet insurance
    • Student loan refinancing
    • Virtual resources for mindfulness, counseling, and fitness
The target hourly rate for this position is [$32.50 - $38.00]. In addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

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