Production Manager

Arizona /
Operations /
/ On-site
Who We Are
Ro is a direct-to-patient healthcare company with a mission of helping as many patients as possible achieve their health goals. Ro is the only company to offer telehealth care, at-home diagnostic testing, labs, and pharmacy services nationwide. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts. 

Ro was recognized as a CNBC Disruptor 50 in 2022, listed by Inc. Magazine as a Best Place to Work in 2022 for our third consecutive year, and named one of FORTUNE's 2022 Best Medium Workplaces.

The Role
As the Production Manager, you will be responsible for managing the manufacturing of  medical devices, assembly and warehouse personnel, and the facility at our medical device fulfillment center located in Phoenix, Arizona (North Phoenix). This role is also responsible for inventory management, following and implementing all established standard operating procedures (SOPs) and ensuring necessary forms are completed timely to allow for a compliant audit trail of work being performed. In addition, will work closely with the Quality Control team ensuring proper documentation and record keeping in accordance with company guidelines. This role reports directly to the Sr. Director of Pharmacy Strategy and Process.

What You’ll Do:

    • Responsible for day to day operations for the manufacturing medical devices, overseeing assembly and warehouse personnel
    • Responsible for implementing and the adherence to company SOPs
    • Set assembly and warehouse personnel goals in collaboration Care, Quality and Operations
    • Monitor workplace performance and lead training initiatives
    • Keep up-to-date on the latest federal and state safety regulations
    • Ensure customers orders are processed timely and shipped accordingly to established guidelines
    • Work with Supply Chain to maintain inventory levels and make recommendations when stock levels are low
    • Ensure the safe use of warehouse equipment

What You’ll Bring:

    • Experience managing a team of people
    • Experience in implementing and validating cGMP processes
    • Excellent written and verbal communication skills
    • Experience with material requirement planning process and software
    • Experience with medical devices inventory management
    • Ability to support logistics receiving and shipping product
    • Prior experience with pallet jacks, stock pickers and/or forklifts

We’ve Got You Covered:

    • Full medical, dental, and vision insurance + OneMedical membership
    • Healthcare and Dependent Care FSA
    • 401(k) with company match
    • Flexible PTO
    • Wellbeing + Learning & Growth reimbursements
    • Paid parental leave + Fertility benefits
    • Pet insurance
    • Student loan refinancing
    • Virtual resources for mindfulness, counseling, fitness, and physical therapy

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we are committed to building an inclusive environment where you can be you.

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