Associate Director, Care Delivery Training & Education
New York, NY or Remote
Operations /
Full-time /
Remote
Who We Are
Ro is a direct-to-patient healthcare company with a mission of helping as many patients as possible achieve their health goals. Ro is the only company to offer telehealth care, at-home diagnostic testing, labs, and pharmacy services nationwide. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.
Ro was recognized as a CNBC Disruptor 50 in 2022, listed by Inc. Magazine as a Best Place to Work in 2022 for our third consecutive year, and named one of FORTUNE's 2022 Best Medium Workplaces.
As Associate Director of Care Delivery Training & Education, you will develop, implement, and oversee all training & education for our front-line patient care teams including the providers (RNs, NPs, MDs) that deliver care and the patient advocates who work alongside them. Reporting to the Senior Director of Care Delivery Optimization, you will own the strategy, execution, and continuous improvement of a scalable training and education program. You will work across a range of functional areas (from IT to Clinical) to translate complex and evolving information into impactful learning content. You will equip our front-line teams with the knowledge foundation they need to deliver effective, high-quality care at scale.
What You'll Do:
- Content strategy | Develop an overarching program / architecture for the various types of training & education needs of our front-line patient care team. Topics include, but are not limited to: condition- or product-specific launches, updated clinical guidelines, quality & safety protocols, “webside manner”(patient-facing communication skills), new features in Ro’s proprietary EMR, and workflows used to deliver high quality care at scale
- Scalable content delivery | Establish and maintain the training systems, tools (including but not limited to a LMS), and curriculum in a way that is effective, efficient, and scalable for a geographically-distributed, remote provider-base
- Effective, e.g.: able to achieve the goal of onboarding new care providers successfully or optimizing current providers
- Efficient, e.g.,: streamline and simplify content across audiences to avoid duplicative work.
- Scalable, e.g.,: craft materials for asynchronous / on-demand engagement
- Content development | Develop effective learning content for Ro’s front-line Care Delivery teams by translating complex and evolving material into simple and effective multimodal training tools and resources Doing so will require partnership with a variety of cross-functional partners/SMEs in Clinical, Product, Quality & Safety and other parts of Ro Though you will not be fluent in each of these functional areas, you will become sufficiently conversant to work with those SMEs to translate their expertise into effective training content
- Metrics & continuous improvement | As part of end-to-end ownership and maintenance of a best-in-class care delivery training & education program, be responsible for establishing, monitoring and responding to outcome measures pertaining to the effectiveness of learning content and implementation. Based on that, make decisions about revisions and continuous improvement to ensure that materials and approaches are current, effective, and compliant with industry & safety standards
What You'll Bring to the Team:
- 8-10+ years of experience in a clinical / healthcare training role
- Experience training in a telemedicine setting preferred
- Clinical experience preferred
- Start-up experience preferred
- Hands-on experience developing and facilitating a range of learning tactics, modalities, and tools - including, asynchronous training and learning technologies
- Experience designing and delivering training to a clinical population that takes into account healthcare/telehealth industry standards and best practices in adult learning and content design
- A knack for simplifying complex workflows into multi-modal digestible & practical training materials
- An obsession with details and comfort with complexity that allows you to comprehend clinical and technical workflows
- A strategic mindset and a “roll-up-your-sleeves” attitude -- no task is too small for you
- Experience working with cross-functional teams Product / Engineering, Quality, and Clinical teams
- High sense of urgency, accountability, and ownership
- Appetite for a fast-paced environment, where responding to evolving priorities and technology is critical for successExceptional written, presentation, and facilitation skills
We've Got You Covered:
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA401(k) with company match
- Flexible PTO
- Wellbeing + Learning & Growth reimbursements
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, and fitness
The target base salary for this position ranges from $127,500 to $161,500, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
See our California Privacy Policy here.
