Head of Customer Success

San Francisco Bay Area /
Sales /
/ On-site

Robust Intelligence's mission is to eliminate AI Risk. As we transition into a world that is adopting AI into automated decision processes, we inherit a great deal of risk. Data drift, misclassified data, prediction biases, and adversarial input easily distort AI outputs and can have detrimental effects. Our flagship product is built to be integrated with existing AI systems and eliminate these risks.

Advancing the state of AI is a collaborative process that requires unusually varied skills and perspectives. To that end, we have built a multidisciplinary team with increasingly diverse backgrounds. Together, we're building the future of secure, trustworthy AI.

We are seeking a Head of Customer Success to join our world-class team at Robust Intelligence! As Head of Customer Success, you will be responsible for developing and executing strategies that ensure our customers are getting the most out of the RI platform. You will have the unique opportunity to build and take ownership of processes that span the entire customer journey while also championing on customers’ behalf cross-functionally to drive customer obsession in the way we build at RI. 

Specifically, you will:

    • Develop and implement customer success strategies that align with company goals and drive customer engagement, retention, and renewal.
    • Work closely with our product and engineering teams to identify new opportunities for product improvement.
    • Ensure high levels of customer satisfaction by effectively managing customer escalations and addressing customer feedback.
    • Work with engineering and solutions architects to manage our technology platform.
    • Develop and maintain strong relationships with key customers, understanding their business objectives and working to help them achieve their goals.
    • Develop and implement metrics to track customer success and identify areas for improvement.
    • Lead an efficient system driven by optimization and automation of your CS workflows.


    • Bachelor's degree in business, marketing, or a related field. STEM-related degree preferred
    • 8+ years of experience in customer success, account management, or a related field, with 4+ years of experience building or managing teams
    • Experience working with and designing CS strategies for customers of all sizes and across different industries, especially large enterprise organizations
    • Experience building a CS team for a highly technical product
    • Prior knowledge of building CS toolkit from scratch and automating workflows
    • Excellent communication and interpersonal skills, passionate about making a positive impact on our team and customers!
    • Highly comfortable and experienced in dealing with difficult conversations with both customers and internal stakeholders in order to deliver the best outcomes
    • Proven track record of successful cross-functional collaboration to keep complex projects and initiatives on track across teams
    • Experience working in a fast-paced startup environment where exciting things are happening every day!
$170,000 - $220,000 a year
What we offer:

We offer the opportunity to make a significant contribution to shaping the future of AI. This opportunity is a collaborative effort between impossibly talented individuals who share a passion for this mission. Our biggest asset is inclusion as we believe that building a diverse community is the key to succeeding on our mission. In addition to the goal and environment we offer:

- Competitive salary, and company ownership through equity
- Market-leading health, dental, and vision insurance for employees and dependents
- Flexible Time Off Policy and Paid Parental/Family Leave
- Education reimbursement program for Individual Learning
- 401(k) Retirement plan
- Commuter benefits
- Immigration sponsorship - H1B and Green Card
- Company lunches, dinners, and kitchens stocked with snacks and drinks
- On-site gym and wellness program