Solutions Engineer - APIs
Colorado / Arizona / North Carolina / Utah
Business Development – Business Development /
Full-time /
Hybrid
About Rocket Lawyer
We believe everyone deserves access to affordable and simple legal services.
Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered.
We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge!
About the Role
As a Solutions Engineer, you will work closely with the rest of the API Sales team to introduce Rocket Lawyer API Solutions to our customers. You'll do that by delivering technical presentations, demonstrations, and educating customers' technical champions. You will be driving important partnerships from technical selling through onboarding and support post-launch. You will be a technical matter expert in all solutions, helping prospects and partners by explaining technical issues, features, and requests - and be their problem-solving reference removing any potential roadblocks to close a deal, onboard and scale.
The Solutions Engineer is part of the Growth organization and is responsible for bridging Account Development Representatives and Account Executives with the Product and Engineering teams.
The ideal candidate is familiar with modern web development technology and architecture. You've worked with APIs before and can navigate your way around POSTMAN or similar tooling. You're comfortable learning & demonstrating technologies to diverse audiences ranging from product managers to CTOs/CEOs.
A Day in the Life
- Recommend integration strategies, solution architectures, platforms, and application infrastructure required to successfully implement solutions with Rocket Lawyer's APIs and products
- Develop and maintain deep knowledge and understanding of Rocket Lawyer’s existing and future products and services
- Partner with the Rocket Lawyer Business Development & Partnerships team by owning all technical aspects of the opportunity
- Technically qualify business opportunities, raise key customer technical objections, and develop a strategy to resolve technical blockers with the product engineering team
- Support the technical relationship with Rocket Lawyer customers, including product and solution demos, proof-of-concept work partner directly with the engineering team to prioritize new features and technical developments
- Work to demonstrate and prototype Rocket Lawyer product integrations in customer/partner environments
- Review and ensure smooth onboarding of new API partners
- Responsible for triaging partner issues post-launch and ensuring they are escalated to the appropriate teams
Qualifications
- 3+ years in a client facing sales, presales, consulting, or technical architect roles (preferably selling cloud solutions to support, sales, or marketing organizations)
- A combination of hands-on technical skills and business acumen
- Experience presenting and delivering technical pitches
- Experience as technical sales engineering or as solutions consultant in cloud enterprise environments
- Previous experience in Fintech, Security, SaaS is a plus
About you
- Authentic: You’re authentic, energetic, persuasive. You love collaborating with and interacting with people from all walks of life.
- Problem Solver: You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.
- Collaborative: You love working with partners, customers and colleagues. You love making others better at their job. You have the ability to collaborate effectively with cross-functional team members within the organization.
- Strong sense of ownership: You are passionate about the work you do and are committed to owning your work at every level. You are comfortable flexing your skills and providing support across the business to support your partners and objectives regardless of job titles and responsibilities.
- Learning on the Fly: Open to change and learn quickly when faced with new problems – you quickly grasp new concepts and can apply them to your work. You are relentless in finding solutions to existing and new issues.
- Metrics Oriented: Analytical and metrics-oriented. You use data-driven decision making and judgment to pursue business opportunities and deals.
- Empathetic & Compassionate: You have a general concern for the wellbeing of others and the desire to work on problems that maximize a positive environment for others.
Benefits & Perks
- Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
- Unlimited PTO
- Competitive salary packages
- Life insurance
- Disability benefits
- Supplemental Optional Life Insurance Benefits
- FSA Options Optional
- HSA with Company Match
- 401k program with Company Match
- Fertility Assistance and Planning options
- Gympass & Classpass fitness platforms
- Comprehensive Pet Insurance options
- Financial Wellbeing & Student Loan Program access
- Access to additional Mental Health & Wellbeing resources
- Pre-tax Commuter/Transit Benefits
- Employee referral program
- Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates
$75,000 - $110,000 a year
Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses.
All your information will be kept confidential according to EEO guidelines.
You may request reasonable accommodations by sending an email to hr@rocketlawyer.com.
