Technical Product Manager

San Francisco
Product & Design
Full-time
At Rollbar, we help developers build better software faster - and make their lives easier. We are a small team based in San Francisco with big ambition and a global presence.

Over 100,000 developers use our product to power all kinds of applications that affect people's lives and livelihoods. We build and maintain SDKs for over a dozen popular languages and frameworks, and our community has built dozens more.

Rollbar is looking for a Product Manager to join our team and make an immediate impact on our product and work with our customers and open source communities. You will work closely with a cross-functional team that includes Engineering, Marketing, and Customer Success as well as current and prospective customers to define, build, and launch new and improved functionality.

You will:

    • Plan major/minor/patch releases.
    • Triage inbound Github issues.
    • Coordinate launches with support, customer success, sales, and marketing
    • Write & maintain documentation, including references and code samples
    • Provide 2nd-level tech support to investigate customer-reported issues and questions
    • Assist marketing team in creating SDK and API-related content
    • Monitor & report on usage of key features
    • Study competitive & adjacent company's products and incorporate best practices into our own

You have:

    • CS degree or equivalent work experience
    • At least 3+ years experience as a professional software developer and 1+ PM experience
    • Professional development experience with at least two popular languages/frameworks (Javascript, Ruby, PHP, Python, Java, .NET, iOS, etc.)
    • Previous experience creating external-facing technical documentation
    • Knowledge of SQL to quickly create dashboards from SDK usage data
    • Experience leading complex projects under tight deadlines

Bonus points:

    • Previous experience as a developer or product manager for developer tools or technical product
    • Previous product management experience
    • Previous experience in a customer-facing role (tech support, sales engineering, solutions, etc.)

Benefits and perks:

    • Rapid career growth opportunities
    • Competitive salary and stock options
    • Medical, dental and vision insurance
    • Parental leave - 12 weeks
    • Generous hardware and software allowance
    • Casual work environment
    • Inclusive team-oriented culture
    • Have fun and have an impact