DVM Ambassador Account Manager

San Francisco, CA
DVM Strategy /
Full Time /
Remote
 About Roo

Happy vets make for happy pets. 

Roo is on a mission to create a world of increased opportunity, professional empowerment, and improved animal care for animal hospitals and veterinarian professionals.  By connecting hospitals in need with professionals with a new groundbreaking platform, our goal is to optimize hospital talent staffing and improve quality of life for veterinarians, all while giving pets a chance to have access to safe, high-quality care.

Over the next decade, Roo will unlock millions in economic opportunities, improve quality of life for tens of thousands of veterinarians, and facilitate millions of hours of pet care. We've been growing tremendously since launching in early 2019 and now seeing even more traction as we scale up fast.

What We Do

Roo (www.roo.vet) has created the first B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology, with opportunities to expand and offer more opportunities for both our demand & supply of users. 

Our dynamic platform enables hospitals to fulfill personnel needs in real time, while allowing high-quality veterinary professionals to secure work at the click of a button.  Beyond the platform, Roo represents a growing opportunity to help hospitals meet all-things staffing, and a growing community of resilient vet industry professionals who value flexibility and work-life balance, in addition to providing the best possible outcomes for clients and their pets.  

Our aim is to combine experienced healthcare expertise with Silicon Valley talent to shake up this industry and change the way veterinarians and hospitals work!

We are looking for a passionate and driven individual to help Roo grow and support its DVM Ambassador program across the US. 

You will partner closely with our ambassadors, supporting their day to day operations  and projects. The ideal candidate will have a strong operational background, with a high degree of communication and organizational skills. Animal healthcare experience is required, but a DVM is not required for this role. This is a mixed recruitment and operations role.

This is a unique opportunity to be part of a fast-growing start-up and learn a lot about innovative technology and marketplaces! Roo is focused on transforming the animal healthcare industry by improving work/life balance for veterinary professionals. 

We want to build a strong community based in the heart of the veterinary profession. If you love to take things from concept and ideation to application and execution, then this is the job for you! 

This is a full time position, with an emphasis on territory growth, partner acquisition, brand enhancement, and positive user experience. 

Your Responsibilities

    • Recruit, interview, and onboard DVM ambassadors in our new and existing market teams. 
    • Facilitate and drive Ambassador initiatives including but not limited to: marketing, recruitment, shift fulfillment, territory evaluation, troubleshooting, medical concerns, etc
    • Maintain personal/high value relationships with DVM ambassadors, ensuring vet users remain actively engaged & happy with Roo platform and ambassador program. 
    • Collect high value feedback and data on marketplace efficiency, user engagement, and program KPI’s. 
    • Manage active vet general inquiries, troubleshooting, and referral programs. 
    • Explore new business opportunities that will help amplify Roo's value in the vet community 

About You

    • Strong knowledge of working with DVMs and veterinary hospitals
    • Experience working in the veterinary/animal health care
    • Strong business relationship building and account managing skills.
    • Ability to utilize our CRM tool (Hubspot and/or Zendesk) to track user acquisition progress.
    • Proactivity – staying ahead of the curve in day-to-day work.
    • Strong communication skills across different levels of leadership.
    • Organized, yet able to juggle multiple tasks.
    • Ability to work with different teams as well as remote team members.
    • Ability to understand business needs and identify ways to grow.
    • Flexibility and agility — this is an early stage startup environment.
    • Positive, can-do attitude!
    • Passion for creating a best-in-class experience for Roo’s veterinarian professionals & hospitals
    • Excited to join an ever growing team of professional diverse individuals
$85,000 - $110,000 a year
Base salary is commensurate with experience and geographic location.


We have diverse, passionate & driven team members from a variety of backgrounds. For permanent, full time employees, we offer:

- Accelerated growth & learning potential.
- Stipends for home office setup, continuing education, and monthly wellness.
- Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional
premium buy up plans.
- 401K
- Unlimited Paid Time Off.
- Paid Maternity/Paternity and reproductive care leave.
- Gifts on your birthday & anniversary.
- Opportunity for domestic travel, including for regional team building events.

Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation.

We believe in diversity of experience and background, and understand that your individual experience may not check every box. We still encourage you to apply even if you are not confident in every expectation listed.

Ready to join the Roo-volution?!

We have diverse, passionate & driven team members from a variety of backgrounds. For permanent, full time employees, we offer:

- Accelerated growth & learning potential.
- Stipends for home office setup, continuing education, and monthly wellness.
- Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional
premium buy up plans.
- 401K
- Unlimited Paid Time Off.
- Paid Maternity/Paternity and reproductive care leave.
- Gifts on your birthday & anniversary.
- Opportunity for domestic travel, including for regional team building events.

Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation.

We believe in diversity of experience and background, and understand that your individual experience may not check every box. We still encourage you to apply even if you are not confident in every expectation listed.

Ready to join the Roo-volution?!