Store Manager
Monmouth County, NJ
Store Leadership /
Full Time /
When childhood friends Holly and Shawn stepped away from their corporate careers and started Rook Coffee in 2010, they wanted to make people feel special. Since the beginning, in a 300-square-foot shack, Rook has focused on offering specialty coffees that inspire genuine, human connections.
Rook Coffee is currently seeking energetic and hard-working individuals to continue to make those connections. If you’re nice, likable, approachable, a team player, proactive, patient, sociable, positive, reliable, and honest, we’d love to hear from you.
Our store managers are responsible for the store’s 4 walls and everything contained within, including, but not limited to, people; product; premises; and profit. They are operations champions who are constantly working to improve the efficiency of the store and the speed of transactions. The store manager’s focus is to ensure each customer’s visit is centered around our 3 pillars of excellence: Quality, Simplicity and Experience!
Key Responsibilities
- Creating and maintaining a welcoming and fair work environment for customers and team members.
- Managing the lifespan of the team members in the store, including the recruitment, interviewing, hiring, onboarding, training, and retention of top talent.
- Upholding Rook’s high standards by setting expectations, providing on-the-spot feedback and utilizing companywide programs to hold the team accountable. Companywide programs include annual reviews, quarterly observations, performance management tools and training publications.
- Holistically owning the ongoing training and development of the store team with the goal of continuous improvement and individual growth.
- Contributing to the internal talent pipeline by assessing performance and participating in succession planning exercises at both the store and district level.
- Overseeing all store functions, including customer service, team leadership, inventory, cash management and vendor relationships.
- Maintaining high standards for food and workplace safety.
- Working closely and communicating with the district/area managers as well as various store support partners.
- Driving customer service/customer engagement by training the team on Rook’s GRINDS service model.
- Making data-driven decisions around ordering to ensure fresh product is always available to our customers.
- Ensuring consistent product by continually auditing quality and taking immediate corrective action, when necessary, to ensure recipes are being executed properly.
- Driving top-line revenue by focusing on customer retention, product availability and world-class execution.
- Improving bottom-line profits by using provided tools to analyze the business and reducing controllable expenses.
- Managing the execution of all company initiatives, including product launches and marketing directives.
Job Qualifications
- Positive mental attitude and outlook on life. Friendly and genuine personality is a must!
- Experience as a manager-in-training or equivalent role for a minimum of six months, with proven and consistent results
- High school diploma or equivalent
- The ability to function as part of a cohesive team
- Strong interpersonal skills
- The ability to lift or move a minimum of 45 lbs
- The ability to remain calm and organized during peak, high-intensity business hours
- The ability to stand for an extended period of time
Rook Coffee Roasters provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rook Coffee Roasters complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Rook Coffee Roasters expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rook Coffee Roasters’ employees to perform their job duties may result in discipline up to and including discharge.
