Senior Manager, Program Management - Workforce Management

Operations – Operations /
Full-time /
Who we are: 
Want to make an impact? Join our pack and come work (and play!) with us.

We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them.

Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, San Antonio, Spokane, and remote locations. We’ve got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies. 

At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees.

Who we’re looking for:
We seek a highly experienced WFM Senior Manager, joining our Strategy and Operations Team within our Trust, Safety and Operations department. Our Strategy and Operations Team team supports our frontline agents and management team by creating game-changing improvements in workforce strategy & planning, process design, policy changes, improved data visualization, and enhancements to training and instructional design. The team also champions changes to product design, marketplace management, and marketing copy that better serves our customers, and therefore our support specialists. .

Your Qualifications:

    • 10+ years of robust WFM experience in budgeting, forecasting, capacity planning, scheduling, real time management and performance analysis with 3+ years of people manager experience, leading global teams
    • Have experience working for fast moving tech companies, preferably in a global set-up
    • You are a builder at heart, this role will have the responsibility of building an end to end best in-class WFM team and capability from ground up for global operations, managing both in-house and outsource operations across multiple channels of phone, messaging and emails
    • You are a storyteller through data, simplifying complex topics in a succinct way for the leadership
    • You are a great people leader, you nurture your team, empower them and help them grow and deliver exceptional results
    • You are biased toward action, a great collaborator, and a master disambiguator
    • You never stop pushing towards excellence and challenge the status quo

Benefits of Working at

    • Competitive compensation
    • Permanent contract
    • Pension Plan
    • Meal tickets through Cobee
    • Generous PTO Allowance
    • Private health insurance
    • Discounted Gym Membership
    • Bring your dog to work (and unlimited puppy time)
    • Monetary help for adopting a dog plus yearly credit to use on our platform 
    • Flexible work hours, sometimes you’ll need to be in at certain times, but on the whole, we’re pretty flexible when it comes to managing workload and time
    • Grab snacks, fresh fruit, in our kitchen to keep yourself going 
    • Regular team activities, including happy hours, game nights, and more
Rover is an equal opportunity employer committed to promoting a diverse, inclusive and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations and ordinances.

We are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.