Territory Manager

San Leandro, CA
Sales – Territory Manager /
Full-Time /
Hybrid
At Royal, we are building solutions to solve healthcare's most challenging transportation problems through a combination of high-touch service and high-tech capabilities. While we cut our teeth in the Ambulance business, we are now bringing a full suite of transportation solutions to our customers that solve of healthcare's biggest challenges from readmissions reduction to social determinants of health. Come join the ride with us!

Royal Ambulance's Award-winning Sales team seeks a Territory Manager to help build relationships and support post-acute and ambulatory care customer segments in the Peninsula/South Bay Region. Royal’s Territory Management Team designs strategies to maximize revenue by managing existing businesses, identifying and developing new businesses, and creating cross-continuum partnerships to satisfy Royal’s customer needs and objectives.    

Note: This position will require a minimum of 80% travel to client/customer sites

Responsibilities:

    • Establish trusted relationships with customers that enable customer retention, growth, and shared success.
    • Daily in-person visits with Royal customers’ key decision makers.
    • Respond to customer needs with solutions.
    • Virtual outreach with new marketing strategies, service offerings, and customer experience feedback.
    • Coordination of customer marketing events, networking events, and yearly recognition programs.
    • Analyze competitive landscape within assigned territories and/or segments.
    • Execute Royal sales strategies and territory/segment performance targets.
    • Monitor Key Performance Indicators (KPI) and adjusts approach as needed.
    • Manage and track all touch points, including visits, meetings, phone, and virtual connections.
    • Communicate effectively with internal teams (Customer Success, Operations, Billing, Communications Center) and keep them informed and up to date on issues, trends, and any relevant information
    • Handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act (HIPAA)
    • Demonstrate and support Royal’s Mission, Values, and Quality Standards
    • Demonstrate expertise by proactively attaining industry knowledge through education, communication, and a commitment to professional self-development; stay abreast of ambulance-related federal and state compliance guidelines, reimbursement-related subjects, and industry trends and news; stay informed on SNF, Hospital, and Healthcare regulatory challenges, opportunities, trends, and news; participate in a customer focused association and industry groups (i.e. CAHF, POLST, Senior Round Table)

Qualifications:

    • Bachelor’s degree in Business, Marketing, or related field
    • Minimum of one (1) year of work experience in the same/similar role or equivalent industry related experience
    • Healthcare Sales are highly preferred
    • Proficient in Microsoft Office applications and Google Suite tools
    • Willingness to travel regularly within assigned territory (Up to 80-90%)
    • Excellent verbal and written communication skills as well as presenting to a variety of audiences
    • Effective collaboration and time-management skills
    • Competitive drive for results, goal motivated, and data driven

What's in it for you:

    • Comprehensive benefits and salary package
    • Medical/Dental/Vision Insurance Coverage
    • Voluntary: Life and AD&D, Critical Illness, Accident, Hospital Indemnity, Pet Insurance
    • Paid-Time-Off (PTO)
    • Professional growth and development (Lean Six Sigma Certification, Continuous Education, LinkedIn Learning, Professional Certification)
    • An opportunity to grow your professional experience in a high-growth, award-winning team environment 
$65,000 - $85,000 a year
Incentives = 10% Bonus of annual salary; Commission eligible 
Founded by Steve Grau, Royal Ambulance is one of California’s premier mobile healthcare providers, proudly serving the San Francisco Bay Area. Since Royal’s inception in 2006, the company has grown from 2 ambulances and 10 EMTs to a fleet of over 100 ambulances and 900+ team members. Royal has experienced double-digit year-over-year growth over the last 10 years. Transporting over 65,000+ patients a year, Royal Ambulance is a partner to most major health systems in the Greater San Francisco Bay Area region. Our company has been curated off of four values: Driven. Empathetic. Engaging. Adaptable.

At Royal Ambulance, we firmly believe it’s not just about the destination, it’s about the journey! It’s about who you become along the way, the people you meet, the connections you make, and the experiences you have that shape the kind of healthcare professional you become. As we continue to grow, we remain focused on fostering a culture of professional and personal development and best-in-class employee experience. Join our team and be a part of this exciting growth opportunity while surrounding yourself with other purpose-driven individuals, who encourage and inspire one another along their path in EMS and Healthcare. 

Follow us on Instagram @RuleTogether

The intent of this job posting is to provide a representative summary of the major duties, responsibilities, and essential functions performed by incumbents of this job.  Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status