Operations Manager (Alameda County)

Royal Ambulance /
Field Operations /
/ On-site
Are you a natural leader with a passion for operational excellence? Do you thrive in a fast-paced environment and enjoy making a positive impact? Royal Ambulance is seeking an energetic and results-driven Operations Manager to oversee and optimize our operations in Alameda County.

As an Operations Manager, you will be responsible for continuously monitoring and improving field operations performance. You will play a key role in understanding, evaluating, and implementing strategic objectives, organizational key performance indicators, and efficient resource allocation. Your leadership skills will be essential in ensuring that our operations supervisory team and field operations staff are aligned with our goals, values, and mission.


    • Support, guide, coach, and counsel Operations Supervisors, EMS Staff Scheduler, and QI & Clinical Coordinator.
    • Oversee and manage operational expenses, vehicle maintenance, and supplies while effectively communicating and coordinating with Operations Supervisors and the Director of Operations.
    • Drive performance management initiatives, tracking key performance indicators and conducting structured appraisals and annual reviews to ensure alignment with organizational standards.
    • Optimize staffing levels and scheduling efficiency, working closely with the EMS Staff Scheduler and HR for hiring needs.
    • Collaborate with Human Resources on disciplinary issues and provide interview assistance as needed.
    • Address service-related concerns, lead investigations, and recommend process improvements to enhance efficiency and quality.
    • Manage vehicle accident claims, coordinate insurance processes, and oversee fleet planning and management.
    • Ensure compliance with state, CHP, and DMV regulations through audits, inspections, and necessary changes.
    • Coordinate facilities management, assess bids for repairs, and proactively minimize distractions.
    • Maintain proper management of narcotics, including purchasing, distribution, and inventory tracking.
    • Act as a point of contact for work-related injuries or exposures, following appropriate procedures and guidelines.
    • Promote safety and security measures, making recommendations for improvements and taking immediate action when necessary.
    • Foster effective communication with various departments, keeping them informed and up to date on relevant information.
    • Handle protected health information (PHI) in compliance with HIPAA regulations.
    • Participate actively in companywide events and meetings, demonstrating support for Royal's mission, values, and quality standards.


    • High-school diploma or equivalent (college degree preferred).
    • At least 3-5 years of Field Operations supervision or management required 
    • Active California EMT Certification and strong knowledge of EMS principles and practices.
    • Excellent customer service, communication, organizational, and time management skills.
    • Dependable with a positive attitude, capable of multitasking and adapting to changing priorities and deadlines.
    • Proficient in reviewing data and implementing system performance and efficiency improvements.
    • Demonstrated experience in conflict resolution and fostering collaboration.
    • Strong leadership abilities, commanding respect through leading by example.
    • Problem-solving skills with sound reasoning and analysis.
    • Team player with the ability to work independently.
    • Proficient in basic computer skills (Word, Excel, Google Suite, Traumasoft).
    • Proactive in anticipating needs, identifying opportunities, and proposing solutions.
    • Committed to service excellence, quality improvement, and continuous personal development.
    • Maintains confidentiality in handling sensitive information.

$90,000 - $100,000 a year
About Royal Ambulance:
Royal Ambulance is the leader in healthcare transportation & patient navigation services in Alameda County, Contra Costa County, Santa Clara County, Santa Cruz County, San Francisco, and San Mateo County. Since 2006, we’ve grown from 2 ambulances and 10 employees to over 100 ambulances and 600+ team members. We are known for our our amazing work culture, awarded one of the Top 50 Inspiring Workplaces 2022 and Glassdoor's Top 50 Best Places to Work in the US, Inc Magazine’s Fastest Growing Private Companies, and Modern Healthcare’s “Best Places to Work”

As we continue to grow, we remain focused on maintaining our culture of professional and personal development, supportive team vibes, and a first-class team member experience. Join us and be a part of this exciting growth opportunity while surrounding yourself with other like-minded individuals, who encourage and inspire one another along their path in EMS and Healthcare.

At Royal we firmly believe it's not just about the destination, it's about the journey! It's about who you become along the way, the people you meet, the connections you make and the experiences that you have that shape the kind of healthcare professional you become.

Follow us on Instagram @RuleTogether

-The intent of this job posting is to provide a representative summary of the major duties, responsibilities and essential functions performed by incumbents of this job.  Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
-Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status