Special Events Operations Manager
San Leandro, CA
Special Events – Special Events /
Full-Time /
On-site
Position Overview
Royal Ambulance is on the hunt for an extraordinary, mission-driven leader ready to make an impact in high-octane, dynamic environments. If you thrive in fast-paced settings and love the thrill of managing high-stakes events, we want you at the helm of our special events operations. From orchestrating large-scale festivals and live entertainment to spearheading disaster response efforts and other unique projects, this role offers an unparalleled opportunity to combine your expertise in EMS operations—as an EMT, Paramedic, or RN—with your flair for project management and team leadership.
Imagine splitting your time between the electrifying atmosphere of Burning Man operations (50%) and the strategic challenge of managing diverse special events and disaster response projects (50%). Every day at Royal Ambulance is a new adventure where your leadership and innovation not only save lives but also transform experiences. Join us and lead the charge in creating a safer, more exciting world—one event at a time.
Key Responsibilities
- Lead and oversee Royal’s Special Events Division, ensuring smooth operations and high-quality service.
- Manage multiple complex projects with competing priorities, requiring attention to detail and adaptability.
- Provide incident management leadership in a variety of settings, ensuring seamless execution of emergency response and event logistics.
- Oversee staffing, recruitment, and personnel management for special events.
- Build and maintain relationships with private and governmental stakeholders to coordinate event planning and execution.
- Apply Royal’s values to personnel management, decision-making, and conflict resolution.
- Oversee supply logistics for special events.
- Deliver patient care at the appropriate licensure level in compliance with protocols.
- Maintain strict confidentiality and ensure compliance with HIPAA regulations when handling protected health information (PHI).
- Represent Royal Ambulance’s mission and values by actively participating in company-wide meetings and initiatives.
- Commit to an approximately four-week deployment in the Black Rock Desert, operating in a resource-limited and austere environment.
- Perform other duties as assigned.
Minimum Qualifications
- 10+ years in EMS and 5+ years of experience in a similar role
- Proven team leadership experience in high-pressure environments.
- Strong project management skills with the ability to coordinate multiple priorities.
- Current EMT, Paramedic, or RN certification/licensure.
- Up-to-date TB tests and immunizations.
- Completion of FEMA Incident Command System (ICS) courses: IS-700, IS-800, ICS-100, ICS-200.
- ICS-300 and ICS-400 are strongly preferred.
Preferred Qualifications
- Experience in special events, live entertainment, and festival operations.
- Leadership experience within the Incident Command System (ICS).
- Proven ability to operate effectively in remote, austere environments with logistical challenges.
Physical Requirements
The employee is required to sit; climb or balance; step, stoop, kneel, or crouch. The employee must frequently lift and/or carry up to 125 pounds and occasionally lift and/or carry up to 200 pounds. Specific vision abilities required by this job include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Occupational Safety Risk for Infection Control
Risk to exposure from blood-borne pathogens – 3 High Risk.
Embody the Royal Mindset:
- We are Driven - We set a goal, identify a plan to achieve it, stay focused and motivated throughout the process, and reach our desired results, despite obstacles or challenges. We show initiative and commitment. We maintain a positive mindset and believe in ourselves and our abilities.
- We are Empathetic - We are in tune with the feelings and actions of others and use that understanding to guide our actions, behaviors, and decisions. We are compassionate, perceptive, and mindful. We put ourselves in our patient's shoes and each other’s shoes and go above and beyond to ensure we treat everyone with dignity and respect.
- We are Engaging - Our actions show our commitment to the organization and its goals. We care about the quality of our work and our fellow team members. We are enthusiastic and want to be involved within Royal and with our communities.
- We are Adaptable - We are able to handle and adjust to change by being flexible in our process and mindset. We stay calm and do not fold under pressure when something changes, or a problem occurs. We develop a solution and can come up with an alternative plan despite the obstacles we are challenged with.
$110,000 - $150,000 a year
About Royal Ambulance
Founded by Steve Grau, Royal Ambulance is one of California’s premier mobile healthcare providers, proudly serving the San Francisco Bay Area. Since Royal’s inception in 2006, the company has grown from 2 ambulances and 10 EMTs to a fleet of over 100 ambulances and 800+ team members. Royal has experienced double-digit year-over-year growth over the last 10 years. Transporting over 95,000+ patients a year, Royal Ambulance is a partner to most major health systems in the Greater San Francisco Bay Area region. Our company has been curated off of four values:
Driven. Empathetic. Engaging. Adaptable.
At Royal Ambulance, we firmly believe it’s not just about the destination, it’s about the journey! It’s about who you become along the way, the people you meet, the connections you make, and the experiences you have that shape the kind of healthcare professional you become. As we continue to grow, we remain focused on fostering a culture of professional and personal development and best-in-class employee experience. Join our team and be a part of this exciting growth opportunity while surrounding yourself with other purpose-driven individuals, who encourage and inspire one another along their path in EMS and Healthcare.
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This job posting intends to provide a representative summary of the major duties, responsibilities, and essential functions performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Applicants must be legally authorized to work in the United States without requiring employer sponsorship now or in the future. We do not offer visa sponsorship for this position.
