Vice President of Operations

San Leandro, CA /
Executive /
Who We Are & What We Do:
Royal Ambulance is the leader in healthcare transportation system design and operations. Since 2006, we’ve grown from 2 ambulances and 10 EMT’s to a fleet of 80+ vehicles and 500 team members. Recognized as one of  Inc Magazine’s Top 5000 fastest-growing private companies and Glassdoor’s “Best Places to Work 2021” for Small and Medium Businesses, we pride ourselves in an Organizational Culture that is welcoming, caring, accountable, and fast-paced. If you are Driven, Empathetic, Engaging, and Adaptable, you will fit right in!

Who We Are Seeking:
Reporting to the COO, the Vice President of Operations will be an integral and influential member of our leadership team, acting as an operational change agent responsible for the delivery of our daily field operations and business objectives. Your leadership will be key in instilling behavior and communication skills that demonstrates Royal’s commitment to superior patient care, coaching, and mentoring our operations leadership team. This leader will empower our field operations team, enable them with the resources needed to be successful, and maintain our track record as one of the Best Places to Work. 

The VP of Operations will also be a dynamic and adaptable leader who has proven experience in budgeting, project oversight, service delivery, and change management in a Healthcare or Transportation/Logistics environment. This role requires someone fiscally minded with a focus on top line growth, yet implement and monitor practices that optimize margins without sacrificing quality. Strong project management and operations experience will support the mission of our Royal’s critical growth projects, including service-line expansion and resource management.

Overview of Key Responsibility Areas:

    • Leadership and Development
    • Service Delivery
    • Fiscal Performance
    • Operationalize Strategic Initiatives
    • Geographic Expansion


    • Required Education: Bachelor’s degree in business or healthcare administration with major emphasis in accounting, finance, economics, or closely related field.
    • Required Experience: 8-10+ years of experience within a healthcare operations (Facility, Hospital, EMS) environment OR Transportation & Logistics, including five years of progressive leadership experience. 
    • Proven Successes: Successful track record of successfully using data and analysis to lead growth projects, working with key executive stakeholders, supply chain management, and operations
    • Proven ability to set goals and objectives and measure performance and results delivery
    • Strong communications and relationship building skills
About Royal Ambulance:
Royal Ambulance is the leader in healthcare transportation & patient navigation services in Alameda County, Contra Costa County, Santa Clara County, Santa Cruz County, and San Mateo County. Since 2006, we’ve grown from 2 ambulances and 10 employees to over 90 ambulances and 500+ team members. We are known for our our amazing work culture, recently awarded Glassdoor's Top 50 Best Places to Work in the US, Inc Magazine’s Fastest Growing Private Companies, and Modern Healthcare’s “Best Places to Work”

As we continue to grow, we remain focused on maintaining our culture of professional and personal development, supportive team vibes, and a first class employee experience. Join our team and be a part of this exciting growth opportunity while  surrounding yourself with other like minded individuals, who encourage and inspire one another along their path in EMS and Healthcare.

At Royal we firmly believe it's not just about the destination, it's about the journey! It's about who you become along the way, the people you meet, the connections you make and the experiences that you have that shape the kind of healthcare professional you become.

Follow us on Instagram @RuleTogether

*The intent of this job description is to provide a representative summary of the major duties, responsibilities and essential functions performed by incumbents of this job.  Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.*