Customer Success Associate - Working Student (m/f/d)
Freiburg (HQ)
Content Creation – Customer Success Management /
Working Student /
On-site
realworld one is the global leader in enterprise virtual (VR) and augmented reality (AR) solutions, focusing on the life science industries.
realworld one’s customers include several major, well-known companies such as Lonza, Illumina, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, Becton Dickinson, QIAGEN, Hologic, GEA Group, and Tecan among many others.
With its comprehensive scientific and industry expertise, realworld one has developed a systematic approach to implementing VR and AR within the areas of sales and marketing, service and support, research and development, as well as manufacturing and production.
In order to expand our team in Freiburg (Germany), we are now looking for a talented
Customer Success Associate - Working Student (m/f/d)
Your responsibilities:
- Work closely with the Customer Success Management team to support team requirements, business objectives and other tasks as needed
- Assist in documentation as well as in writing and creating story lines for large customer projects (e.g. Lonza, Zeiss, Agilent, Beckman Coulter)
- Analyze the functions of equipment and their environments, then share your research with our internal teams to create them in VR
- Participate in customer meetings and assist in documenting project updates (e.g. project requirements, goals, status summaries)
- Support in driving customer projects to completion, in close coordination with the Lead CSM and internal stakeholders
- Contribute your own creative ideas, develop new processes, and improve existing processes
Your profile:
- Minimum of three completed semesters in a life science, engineering, or technology degree program
- Passionate about innovative technologies including VR/AR products
- Self motivated, hands-on, with exceptional attention to detail
- Great at organizing tasks and delivering high quality results on schedule
- Spoken and written English are required, additional German knowledge would be preferred
- Experience with Jira and Confluence tools are a plus
What we offer you:
- An opportunity to work for a market-leading, tech company with a broad international customer base that is using VR and AR to transform the way they work, learn and research
- The experience of creating and implementing highly-valuable and innovative technology, while contributing to the long-term growth of a successful tech company
- Be a part of a diverse international team with highly-qualified and dedicated colleagues representing over 30 nationalities
- Bring in your own ideas and actively participate in shaping our company
- Live in one of the regions in Europe with the highest quality of life, close to the Black Forest, the Swiss Alps, as well as the gourmet region of France
- Receive a competitive salary and additional benefits such as Hansefit, subsidized lunch, regular team events, office snacks, gourmet coffee and a modern office located in the newly built Green City Tower complex in Freiburg
Do you want to help revolutionize the virtual world and join one of the most ambitious tech companies in Germany?
If this sounds like the right fit for you, apply now!
We look forward to hearing from you soon.
