Risk Solutions Specialist
Sydney
SafetyCulture Care – Risk & Compliance /
Full-time Permanent /
Hybrid
About SafetyCulture
SafetyCulture is a global technology company on a mission to empower working teams to improve every day. We believe in harnessing technology to give businesses the visibility and tools needed to build safer, more sustainable futures.
SafetyCulture Care
SafetyCulture Care is an innovative insurance underwriting agency that is one part of this broader organisation. SafetyCulture Care is committed to empowering businesses to navigate risk effectively and foster resilient operations. Our mission is to partner with our valued brokers and insureds, providing not just comprehensive commercial insurance solutions, but also a leading-edge platform that enables proactive risk reduction, enhances workplace safety, and drives operational excellence.
The Opportunity
An exciting opportunity has arisen for a dedicated Risk Solutions Specialist to join our Risk Solutions team. This role is focused on building strong partnerships with insurance brokers and their commercial customers to drive deep adoption of the SafetyCulture platform. As a trusted advisor, you will be responsible for translating client business objectives into practical platform strategies, demonstrating how the solution reduces risk exposure and improves safety outcomes. This pivotal position involves advocating for customer needs internally, educating users on best practices, and driving key metrics such as platform engagement, usage expansion, and customer retention to contribute directly to the growth of SafetyCulture Care. The ideal candidate is a creative and dedicated problem-solver who is keen to deliver measurable value and champion the SafetyCulture vision.
What you'll be doing
- Portfolio Management & Product Adoption: Proactively manage a dedicated portfolio of insurance brokers and their commercial insureds. The objective is to drive deep platform activation, engagement, and consistent usage for risk reduction.
- Strategic Partnership: Collaborate closely with brokers and insureds to understand their current and future business goals, risk challenges, and operational roadblocks. Translate these into actionable strategies that leverage our SafetyCulture platform.
- Cross-Functional Collaboration: Work dynamically with internal stakeholders including our Underwriters, Risk Engineers, Risk Surveyors, Claims Professionals, and the broader SafetyCulture product and support teams. Ensure a unified approach to customer success and feedback integration.
- Broker Enablement: Support brokers in understanding and articulating the value proposition of our risk solutions platform to their clients, empowering them to offer enhanced services.
- Platform Expertise: Become a subject matter expert on the SafetyCulture platform. Provide expert advice, best practices, and training to both brokers and insureds to maximise their risk mitigation efforts.
- Value Realisation: Demonstrate the tangible ROI of platform adoption, such as reduced incident rates, improved compliance scores, and enhanced risk profiles for underwriting consideration.
- Advocacy & Feedback: Serve as the voice of the customer and broker internally, providing constructive feedback to influence our product roadmap and service offerings. Ensure continuous relevance and drive adoption and retention.
- Relationship Building: Cultivate strong, lasting relationships with key stakeholders across broking houses and insured businesses.
- Growth & Retention: Collaborate with our underwriting and broker relations teams to identify opportunities for expansion within existing accounts and ensure seamless renewals.
About you
- Customer Success Acumen: Demonstrable experience working in a customer-facing role (e.g., Customer Success, Account Management, or Relationship Management). Proven ability to drive engagement, adoption, and advocacy among customers.
- Industry Background: A solid understanding or direct experience within the Australian insurance industry, risk management, or a related field (e.g., WHS, property, casualty, workers' compensation) would be a great asset. Experience with a SaaS company would also be highly beneficial.
- Technological Aptitude: Curious about technology and product solutions. Ability to quickly become a subject matter expert on our platform and articulate its value for risk reduction.
- Data-Driven Approach: Proven ability to leverage data and insights (through CRM, dashboards, or other tools) to inform and execute strategies that encourage product adoption and demonstrate value.
- Commercial Mindset: Commercially astute, able to identify opportunities that drive mutual value for both customers/brokers and the business.
- Communication & Influence: Strong persuasion, presentation, and active listening skills. Ability to communicate effectively and build rapport up and down an organisation, from frontline workers to senior executives.
- Adaptability: Enjoy working in a dynamic and fast-paced environment. Ability to easily adapt to changes in roles and responsibilities.
- Passion for People: A genuine passion for building lasting relationships with customers, brokers, and colleagues.
More than a Job
- Equity with high growth potential, and a competitive salary
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
- Access to professional and personal training and development opportunities
- Hackathons, Workshops, Lunch & Learns
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
Office Benefits
- In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events, including the annual Shiplt global offsite
- On-site gym, table tennis, board games, books library, and pet-friendly offices
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.
Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
