Instructional Designer Coordinator

SafetyCulture Training – Customer Success /
Full-time Permanent /
SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.

The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast forward 7 years, and we have hundreds of thousands of workers in over 150 countries using our platform, conducting millions of inspections every month. We’re excited to have a largely untapped global market and ambitious goals to reach 100 million workers. We’re looking for talented and mission-driven people to drive that growth.

Do you want to help redefine the way people learn at work? Come join our team of passionate people on a mission to democratise learning and become the world's largest mobile learning platform. Our goal is to enable millions of people around the world to have access to learning to up-skill themselves.

Check out the story here.

But wait, what is EdApp? 

EdApp is a world-leading mobile microlearning learning management system (LMS) with an integrated authoring tool, editable content library, delivery app, rewards & analytics - all designed for today's digital habits so that organizations can up-skill and train their employees in rapid time. We are customer obsessed and our customers love us (Don’t just take my word for it - check out the reviews yourself).  EdApp is part of the SafetyCulture group, an Australian tech unicorn valued at AUD $2.2 billion, and we are backed by the same venture capitalists who invest in Canva, Spotify, and Slack. We are in the exciting stages of scaling rapidly and establishing ourselves as the go-to platform for learning worldwide. We have a diverse, humble, and progressive company culture, with offices in Sydney, Manchester, Kansas City, and Manila.

Watch this video for a snippet into life at EdApp.

The Role

This role supports the delivery of quality and impactful learning content for our customers across the globe. As we continue to grow we have an increasing need to control the quality of our training delivery and want to always push the boundaries on delivering amazing content to our customers. On any given day, your role and responsibilities will cover these key areas:


    • End-to-end management of content bundles, working closely with our Instructional Design and Customer Success teams to meet customer deliverables.


    • Conduct calls with a client directly to walk them through our platform, lessons and designs, explaining the use of templates and showing them how they can further edit their courses if they’d like. 
    • Conduct meetings with customers to receive a live brief for their specific training materials. 
    • You’ll be part of the Customer Success team which works across 3 different shifts (APAC, EMEA, and AMER). You will be assigned to one shift but may be required to rotate shifts from time to time.


    • Using our authoring tool, you will be given briefs from our Sales and Success teams to create training courses and micro-lessons for our customers.
    • You will review materials and documents to structure and produce courses, as well as sourcing other relevant information and assets.


    • You will build strong and collaborative relationships with our team of Instructional Designers and Customer Success Managers/Executives who are located across Sydney, New York, London and Manila.
    • You will actively contribute to the Manila office culture.

A bit about you:

    • You have strong written and verbal communication skills and are able to have conversations with clients directly regarding training briefs 
    • You have an instructional mindset and can grasp the concept of learning objectives 
    • You are customer focused and love working with others
    • You are efficient in time management and project management
    • You have a strong, goal-oriented work ethic, and are proactive in your approach to tasks.
    • You are a great planner with keen attention to detail
    • You are eager to learn and grow
    • You are inspiring and know how to motivate others to succeed
    • You thrive working independently in a dynamic and a fast-paced environment

Ideally you have:

    • Minimum 1-2 years of work experience - ideally in Learning & Development, Design, Customer Support, or a teaching discipline. 
    • An interest or passion for teaching and education
    • Strong project management experience - you know how to stick to deadlines and take ownership of your work 
    • Experience with design and editing tools such as Adobe Creative Cloud, Photoshop, In-Design, or Canva and/or comfortable with visual design.
    • Experience in a customer-facing role where you have had to engage with prospects or customers by either conducting training or technical support. 
    • Basic HTML or CSS skills would be a big plus!
What we can offer you...
>The opportunity to join an early-stage tech company, and join us on an incredible journey of growth

>We’re operating at a scale few other companies are, and you will have the chance to work on solving complex problems, that impact learners and users worldwide

>Learning is a key priority for us, and you'll be supported in your personal and professional development

Work set-up:



We are located on the 27th Floor SM Aura Office Tower, 26th Street corner McKinley Parkway, Bonifacio Global City, Taguig City. Situated in the heart of the premier business district of Manila, a variety of malls, restaurants, cafes, and fast food joints are easily accessible and within walking distance from our office

Check out our Facebook and Instagram pages to get a glimpse of the SafetyCulture life!

The Company

SafetyCulture is a customer and product-driven company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The company started in Townsville, our HQ is in Sydney, and we have offices in Kansas City, Manchester, Amsterdam and Manila.

Our first product, the SC app, is a mobile platform that helps teams around the world carry out inspections and spot issues quickly and easily. The knock-on effects are huge: by surfacing exactly what matters, people in teams can act to improve their business, raising their game, again and again. From boutique hotels to space exploration companies, millions are discovering the positive impact this app can have on their teams and performance every day. Today there are more than 25,000 companies that pay for our products, carrying out millions of inspections per month.

This is an exciting time in SafetyCulture’s history. We now have roughly 400 mission-obsessed people driving outcomes for our customers. We have a strong senior leadership team with experience taking start-ups through the critical scale-up phase. We’ve raised more than $150 million in funding, which will be used to evolve the product into an alerts platform for distributed teams, and expansion into insurance, sensors and IoT, and telematics for fleets. The goal is to have 100 million people using our products every day.

At SafetyCulture, we respect and appreciate what makes each of our team members different in terms of gender, age, ethnicity, religion, disability or sexual orientation. We unite to support one another as allies and we take deliberate steps to ensure that our people feel like they belong and can thrive at work each day.

You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.