Revenue Business Systems Manager

Revenue Operations – Revenue Operations /
Full-time Permanent /
SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.

We are looking for a Revenue Business Systems Manager, to join a team of ambitious and talented individuals. This role is a great fit for someone with existing experience within a Revenue Operations Systems/ CRM Business systems role, or; a Sales Operations role who has a passion for improving systems and processes, or a Business Analyst who is looking for a new challenge to help grow SafetyCulture’s Revenue Operations.

Reporting to the Head of Revenue Operations, you will be responsible for owning, implementing, and optimising the organization's revenue tech stack. The successful candidate would need to understand and look to leverage the latest technologies and implement best practices, helping scale the business and improve sales team experience and productivity. The role includes the need to business partner with multiple functions across the business, mainly Sales and Success, Marketing, Finance, Commercial Operations and Data Analytics teams, to help drive positive outcomes.  This role will manage a team of systems analysts responsible for the day to day administration and optimisation of the existing revenue tech stack.

What will I be doing?

    • Ensure Sales, Marketing and Success teams have access to and are optimising the technology solutions that align to company growth and goals.
    • Managing a team of system analysts to ensure the best return on our tech investments.
    • Lead new technology assessment initiatives, determining scope and requirements, defining assessment criteria, quantifying business benefits and proposing recommended solutions
    • Work cross-functionally and own the end-to-end project management of any new technologies or changes to existing systems. Ensuring an effective roll-out by managing the changes (designs, tests, iterates and ensures that roll-outs are successful)
    • Partner with Sales Leadership to identify current challenges and inefficiencies, proposing technical solutions leveraging existing and/or 3rd party vendors
    • Oversee daily management of systems, taking appropriate steps to resolve and escalate issues and communicating with stakeholders as necessary. Build strong relationships with our Vendors and own the full vendor lifecycle management including renewals
    • Prepare and maintain appropriate documentation of best practices for leveraging Sales technology
    • Analyse data to identify opportunities to optimize existing processes, working with technical resources as necessary to implement change
    • Partner with MarTech, Finance, Commercial Operations and Data Analytics teams, to aid the flow of data and maintain consistency across reporting efforts

What do I need?

    • 2+ Years experience in a Revenue Operations Systems role (preferred) or 3+ years within a Sales Operations or Business Analyst role
    • A data-driven and process-oriented mindset
    • Clear written and verbal communication skills
    • Confidence in decision-making, including the ability to interact with multiple stakeholders, including senior management
    • Ability to manage multiple projects at the same time
    • Tangible examples of rolling out new systems and processes
    • Ability to work independently and drive projects from start to finish in a fast-paced environment
    • Highly collaborative, team-oriented, and comfortable delivering cross-functional projects
    • A team player, able to work well with technical teams to prioritise projects and accelerate time to delivery
    • Desirable: previous experience with Sales technologies including Salesforce (CPQ a plus), Outreach, Sales Navigator, Tableau, Spiff, Gong

More than a job:

    • Equity with high growth potential, and a competitive salary
    • Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
    • Access to professional and personal training and development opportunities
    • Hackathons, Workshops, Lunch & Learns
    • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies

Office Benefits:

    • In-house Culinary Crew serving up daily breakfast, lunch and snacks
    • Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
    • Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
    • Quarterly celebrations and team events, including the annual Shiplt global offsite
    • On-site gym, Table tennis, board games, books library, and pet-friendly offices
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK

Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you

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