Marketing Operations - Executive

Manila
Marketing – Customer Lifecycle /
Full-time Permanent /
Hybrid
SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.

The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast forward 7 years, and we have hundreds of thousands of workers in over 150 countries using our platform, conducting millions of inspections every month. We’re excited to have a largely untapped global market and ambitious goals to reach 100 million workers. We’re looking for talented and mission-driven people to drive that growth.

An amazing opportunity has come up for a Marketing Communications Executive to join our growing Lifecycle Marketing Team in one of the world’s most exciting technology unicorns. 

Working closely with the broader marketing, product, and go-to-market teams, you’ll help us to reach our company goal of 100 million people using our products every day by coordinating and executing a variety of communications to engage customers and would-be customers alike. 

You’ll have a broad skillset, but first and foremost you’ll be an outstanding writer who’s passionate about helping customers understand the value of SafetyCulture's products and services. 

We are growing fast and looking for talented, self-motivated people that value collaboration, growth and learning to join our team.

About you:

    • You’ve got good experience with communications at scale, with a track record of ensuring customers receive the right messages at the right time
    • You can deliver high quality work at a consistent pace
    • You're versatile and flexible, able to adapt your marketing tactics to different geographies, industries, personas, and use cases
    • You don’t shy away from data. You get the importance of data-driven decisions and you’re not afraid to analyze the impact of your content or build complex customer segments
    • You live and breathe our values (Think Customer, Open Honest Always, Better as a Team, Be Bold Bring Action)

Experience Required:

    • A passion for learning and working with new tech
    • Experience in using Email platforms (eg. Braze, Hubspot, or like-for-like platforms)
    • HTML experience
    • At least 1 year of customer lifecycle experience

How you will spend your time:

    • You’ll be reporting to and supporting the customer lifecycle marketing manager to execute to produce outstanding content at every point of a customer's journey
    • You’ll partner with our customer lifecycle experts to architect strong marketing journeys that articulate the value of SafetyCulture's products, powering our marketing and product funnel
    • You’ll build, coordinate, and schedule lifecycle communications and campaigns across channels such as email, in-app, and push notifications, using best-in-class marketing technology tools
    • You’ll localize campaigns into multiple languages to support our global customer base
    • Build dashboards and analyze the performance and impact of programs, identifying new opportunities and developing key insights to improve future campaigns
    • Supporting the broader customer lifecycle team on customer replies to the campaigns
Location

We are located on the 27th Floor SM Aura Office Tower, 26th Street corner McKinley Parkway, Bonifacio Global City, Taguig City. Situated in the heart of the premier business district of Manila, a variety of malls, restaurants, cafes, and fast food joints are easily accessible and within walking distance from our office

Check out our Facebook and Instagram pages to get a glimpse of the SafetyCulture life!

The Company

SafetyCulture is a customer and product-driven company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The company started in Townsville, our HQ is in Sydney, and we have offices in Kansas City, Manchester, Amsterdam and Manila.

Our first product, the SC app, is a mobile platform that helps teams around the world carry out inspections and spot issues quickly and easily. The knock-on effects are huge: by surfacing exactly what matters, people in teams can act to improve their business, raising their game, again and again. From boutique hotels to space exploration companies, millions are discovering the positive impact this app can have on their teams and performance every day. Today there are more than 25,000 companies that pay for our products, carrying out millions of inspections per month.

This is an exciting time in SafetyCulture’s history. We now have roughly 400 mission-obsessed people driving outcomes for our customers. We have a strong senior leadership team with experience taking start-ups through the critical scale-up phase. We’ve raised more than $150 million in funding, which will be used to evolve the product into an alerts platform for distributed teams, and expansion into insurance, sensors and IoT, and telematics for fleets. The goal is to have 100 million people using our products every day.

At SafetyCulture, we respect and appreciate what makes each of our team members different in terms of gender, age, ethnicity, religion, disability or sexual orientation. We unite to support one another as allies and we take deliberate steps to ensure that our people feel like they belong and can thrive at work each day.

You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.