ServiceNow Developer
Calgary, AB
Corporate Services – Information Technology Services /
APT Permanent Salary /
On-site
SAIT’s Information Technology Services department handles all software and hardware needs, as well as technological and networking issues for both employees and students who rely heavily on computer systems across our campuses. Technical support — which includes help with computer hardware and software technical problems, email, audio-visual needs and more — is available to everyone at SAIT, whether the problem occurs at home or on-campus.
The Opportunity
We are hiring a ServiceNow Developer to join SAIT's Information Technology Services department. The ServiceNow Developer will be part of the ServiceNow team responsible for the design, development and implementation of ServiceNow products and solutions to meet SAIT institutional needs. This position will play a pivotal role expanding the footprint of ServiceNow at SAIT through various ServiceNow products.
The ideal candidate will have a strong background in ITSM, CMDB, CSM, Custom and scoped applications. Ideally the candidate will also have development exposure to other ServiceNow solutions including but not limited to HRSD, SPM
The Role
- Develop, administer and support various aspects of the ServiceNow platform and portals.
- Design, code, configure, unit test, maintain, and document deliverables using agreed upon standards and tools.
- Create technical and process documentation capturing development work, standards, architectural/technical design.
- Create or enhance various ServiceNow components such as business rules, flow designer, workflow, request catalog, client script, script include, UI policy, UI action, portal, UI macro, etc.
- Implement and maintain integrations between ServiceNow and third-party systems and applications.
- Research and maintain a deep technical understanding of current and upcoming ServiceNow releases, communicating benefits and alignment with SAIT strategy.
- Diagnose and resolve issues/problems impacting operation relating to ServiceNow.
- Identify, improve and apply security controls to the ServiceNow platform.
- Support the maintenance and development of the CMDB
- Ability to communicate with end users and create user stories.
- Collaborate with peers and leadership in the ITS and Service Desk teams to identify improvement and develop opportunities.
- Identify opportunities for continuous improvement of business processes and the delivery of ServiceNow system and their integrations.
- Identifying, creating, and implementing efficiencies within the ServiceNow platform
- Complete assigned tasks and communicate status to project manager, peers and leadership showing progress against milestones, status, issues, risks and dependencies.
- Adapt to changing technology, learning and applying new methods for achieving the organization’s goals.
- Work closely with the core platforms and product teams, to translate their requirements into deliverables within ServiceNow
- Advise and assist vendors in delivery of their products and services to the campus.
- Advise and assist with vendor issues.
- Review vendor product roadmaps to determine SAIT system and user impact
Qualifications & Experience
- Bachelor’s degree or diploma in computer science, Information Technology or related field.
- ServiceNow Certified Application Developer
- ServiceNow Certified System Administrator
- 2+ years’ experience with ServiceNow ITSM development and support
- 2+ years’ experience with ServiceNow CMDB development and support
- 1+ years’ experience with ServiceNow CSM development and support
- 1+ years of experience in scoped application development and/or support with ServiceNow
- Experience with system architecture and solution design.
- Experience working with all aspects of the SDLC.
- Understanding of ITIL framework and practice.
- Experience or training relating to other ServiceNow products such as but not limited to HRSD, SPM, Portal, and custom applications.
- Demonstrated ability to work within an Agile methodology
- Proficiency in JavaScript, HTML, CSS, and other web technologies.
- The following qualifications are considered assets:
- Experience with implementation of various ServiceNow products.
- 5+ years’ experience with ServiceNow ITSM development and support
- 3+ years’ experience with ServiceNow CMDB development and support
- 3+ years’ experience with ServiceNow CSM development and support
- 3+ years of experience in scoped application development and support with ServiceNow
- Experience relating to other ServiceNow products such as but not limited to HRSD, SPM, Portal and custom applications.
- Experience with integration
- ServiceNow Implementation Specialist certification (ITSM or various other products)
- Other ServiceNow certifications
Skills Required
- Strong communication, both written and verbal
- Excellent organizational and time management
- Able to prioritize workload and meet deadlines
Job classification: P2041 - Systems Analyst II
Salary range: $74,317.00 - $110,000.00
Paid Leave: 4 Weeks Vacation / 14 Flex Days per year
Hours Per Week: 37.5
Posting closing date: Until position is filled
About SAIT
SAIT is a global leader in applied education. Named one of Alberta’s Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.
Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.
Community and Belonging is essential to achieving SAIT’s vision to be a global leader in applied education. It creates the conditions for a healthy campus where everyone feels welcome, respected and empowered to succeed. SAIT values fairness, shared accountability and the importance of representation. The institution expects a commitment from its students and employees to continuously develop an equitable and inclusive mindset that celebrates diverse experiences and perspectives. Learn more about Community and Belonging at SAIT.
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