SAIT’s Information Technology Services department handles all software and hardware needs, as well as technological and networking issues for both employees and students who rely heavily on computer systems across our campuses. Technical support — which includes help with computer hardware and software technical problems, email, audio-visual needs and more — is available to everyone at SAIT, whether the problem occurs at home or on-campus.

The LMS Administrator II provides operational support for SAIT’s educational technologies, including Brightspace, Respondus LockDown Browser, and various third-party integrations. Reporting to the Supervisor, this role handles a wide range of technical issues; from routine troubleshooting to complex integration problems requiring detailed assessment and escalation.

You will conduct initial triage, perform technical assessments, and support clients using established standard operating procedures and knowledge base resources. A critical responsibility is managing and monitoring third-party integrations to ensure seamless communication and compatibility with the LMS platform.

This role requires close collaboration with institutional partners such as Information Technology Services (ITS) and external vendors to resolve integration and technical issues efficiently. You will also support broader ITS operations, including system checks, scheduled maintenance, configuration updates, and integration support to ensure the reliability of educational technologies throughout the academic cycle.

In addition, you will provide proactive client coaching to minimize disruptions and enhance the user experience. Success in this role requires foundational LMS knowledge, meticulous attention to detail, strong analytical skills, proactive communication, exceptional customer service, and a commitment to continuous professional growth.

Job classification: A5107 - Ed. Lab. Technologist II

Paid Leave: 4 Weeks Vacation / 14 Flex Days per year

Hours Per Week: 37.5

Posting closing date: July 10th, 2025

 

SAIT is a global leader in applied education. Named one of Alberta’s Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.

 

Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.

 

Community and Belonging is essential to achieving SAIT’s vision to be a global leader in applied education. It creates the conditions for a healthy campus where everyone feels welcome, respected and empowered to succeed. SAIT values fairness, shared accountability and the importance of representation. The institution expects a commitment from its students and employees to continuously develop an equitable and inclusive mindset that celebrates diverse experiences and perspectives. Learn more about Community and Belonging at SAIT.

 

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Career opportunities at SAIT will always be posted on the SAIT career site and we encourage applicants to only apply directly through there. When your application is completed you will receive an email confirmation, if you did not receive one please check your junk mail or try applying through the SAIT career page again.