Manager, Learner Experience
Calgary, AB
Academic – School of Business /
APT Permanent Salary /
On-site
At SAIT’s School of Business, we deliver cutting-edge programs that inspire learners and leaders to take action and get results. We are one of the largest business schools in Western Canada, we put significant stock in all things industry driven, starting with programs delivered by faculty who are experts in the field. We’re proud to be recognized by CEO World Magazine’s Best Business Schools in the World as the highest ranking Business School in Canada in 2024. Students and instructors benefit from our unique applied education model — working collaboratively with each other and industry.
The Opportunity
Are you passionate about shaping transformative student experiences? We’re looking for a dynamic and strategic leader to join our team as Manager, Learner Experience. In this role, you’ll lead initiatives that enhance the learner journey from enrolment to graduation, ensuring students are helped, engaged, and empowered throughout their academic path.
You’ll manage a dedicated team and collaborate with faculty, advisors, and institutional leaders to deliver innovative programs and services that drive student success, retention, and satisfaction. If you thrive working in an evolving environment and are enthusiastic about creating inclusive, high-impact learning experiences, we’d love to hear from you.
The Role
- Strategic Leadership
- Lead, coach, and develop a high-performing team to deliver exceptional learner experiences.
- Build and oversee student employment pathways including volunteer, casual, and part-time roles.
- Hire, train, and manage staff with clear goals and expectations.
- Plan and manage workloads, budgets, and resources to meet student and institutional needs.
- Design and implement strategies to enhance the learner experience across the student lifecycle.
- Data-Informed Decision Making
- Gather, analyze, and interpret student experience data to identify trends and support continuous improvement.
- Define and report on key performance indicators (KPIs) related to student experience, persistence, retention, and satisfaction.
- Student Engagement & Support
- Coordinate student engagement programs, events, and career readiness initiatives.
- Lead student ambassador programs and other student engagement initiatives across the school.
- Drive innovation that supports positive student experiences from enrolment through graduation.
- Collaboration & Relationship Building
- Collaborate with school and institutional leadership to align initiatives with strategic goals.
- Build strong relationships with faculty, advisors, and institutional partners.
- Identify and implement technologies that enhance student engagement and support.
Qualifications & Experience
- Minimum Bachelor’s degree in Education, Business, or a related field (Master’s preferred).
- Minimum 5 years of experience working within student support in post-secondary education, including 2 years in a supervisory role.
- Knowledge of learner engagement, retention strategies, and student support services.
- Advanced proficiency in Microsoft Office Suite; Excel Expert Certification preferred.
- Familiarity with virtual onboarding platforms, learning management systems, and student data systems.
- Strong leadership, coaching, and team management skills.
- Excellent ability to engage and communicate effectively with cross-functional teams
- Proven project management experience with the ability to juggle multiple initiatives.
- Data-driven decision-making and problem-solving approach.
- Ability to adapt and contribute effectively in a dynamic and evolving academic environment.
- Dedicated to creating a sense of belonging in all aspects of student support and programming.
- Demonstrated ability to plan and execute student-focused events and initiatives with strong organizational and time management skills.
Job classification: Manager
Salary range: $110,000 - 130,000
Paid Leave: 4 Weeks Vacation / 14 Flex Days per year
# of positions: 1
Hours Per Week: 37.5
Posting closing date: Aug 15, 2025
About SAIT
SAIT is a global leader in applied education. Named one of Alberta’s Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.
Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.
Equity, diversity and inclusion (EDI) is essential to achieving SAIT’s vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about EDI at SAIT.
At SAIT, we understand that experience comes in many forms. We’re dedicated to adding diverse perspectives to SAIT - so if your experience is close to what we’re looking for, please consider applying.
SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor.
BEWARE FALSE POSTINGS AND RECRUITING OFFERS
SAIT has been made aware of individuals or organizations posing as SAIT using false postings to attract job seekers and collect personal information. Please be aware that SAIT will never request sensitive personal information beyond what is required for an application.
Career opportunities at SAIT will always be posted on the SAIT career site and we encourage applicants to only apply directly through there. When your application is completed you will receive an email confirmation, if you did not receive one please check your junk mail or try applying through the SAIT career page again.
