Customer Service Representative
Calgary, AB
Corporate Development, Applied Research & International – Centre for Continuing Education & Professional Studies /
AUPE Permanent Salary /
On-site
SAIT’s Continuing Education and Professional Studies (CEPS) focuses on non-credit programs supporting corporate training, the individual learner and international projects. We create courses and programs for life-long learning with careers at our core. Our courses range from exploring general interests to up-skilling for career advancement and reskilling for career changes. We complete all background activities required to set up our products for students to purchase and experience several delivery options.
The Opportunity
The primary role of this position is to address customer inquiries/issues and resolve them in a timely and efficient manner. This includes relaying course and program information, assisting with registration, Certificate completion and issuing, as well as a variety of other functions in support of the ConEd learner. The focus of this position is on providing exceptional customer service. This position has a particular focus in supporting the Health Portfolio within Continuing Education Advising Team.
The Role
- Advise Learners
- Respond to all student inquiries in timely manner
- Issue pre-class messaging to students
- Validate student pre-requisites
- Advise students on course/program availability, delivery methods and course content
- Prepare Result Letters for select courses
- Direct students to SAIT support resources
- Advise students on SAIT policies and procedures
- Advise students on course/program requirements, fees, etc.
- Follow up on student grade inquiries
- Focus on student success and ensuring a great customer experience
- Prepare CAJG letters
- Process Registrations
- Process course registrations, transfers, extensions and drops
- Process enrollment special requests
- Process sponsorship registrations
- Process ‘requests for course deficiency clearance’
- Submit Grade Change requests
- Issue Credentials
- Approve credential applications
- Prepare student plans toward credential completion
- Evaluate student qualifications towards a credential
- Process credential timeline extension requests
- Issue Certificates, Micro credentials, Badges and Transcripts
Qualification
- 2-3 years Customer Service experience (post-secondary environment is preferred)
- Minimum post-secondary diploma. A combination of education and experience will be considered
- Student advising experience is a strong asset
Skills Required
- Excellent communication skills, particularly listening
- Ability to maintain a positive attitude and excellent work ethic
- Ability to work as a member of a team
- Ability to work with a wide variety of personalities
- Strong logic, analytical and critical thinking skills
- Strong attention to detail
- Strong interpersonal skills
- Exhibit professionalism, personal integrity and discretion in handling sensitive and/or confidential information
- Ability to assess customer needs and manage expectations
- Ability to work in an environment with competing demands, changing requirements and deadlines
- Excellent computer skills in MS Office applications
- Experience working in Destiny and Banner registration systems
Job Classification: Customer Service Representative- A5019
Salary Range: $50,377.60- $67,891.20
Hours per week: 40hrs
Posting End Date: July 2nd, 2025
About SAIT
SAIT is a global leader in applied education. Named one of Alberta’s Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.
Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.
Equity, diversity and inclusion (EDI) is essential to achieving SAIT’s vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about EDI at SAIT.
At SAIT, we understand that experience comes in many forms. We’re dedicated to adding diverse perspectives to SAIT - so if your experience is close to what we’re looking for, please consider applying.
SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor.
BEWARE FALSE POSTINGS AND RECRUITING OFFERS
SAIT has been made aware of individuals or organizations posing as SAIT using false postings to attract job seekers and collect personal information. Please be aware that SAIT will never request sensitive personal information beyond what is required for an application.
Career opportunities at SAIT will always be posted on the SAIT career site and we encourage applicants to only apply directly through there. When your application is completed you will receive an email confirmation, if you did not receive one please check your junk mail or try applying through the SAIT career page again.
