Project Manager
Concord, MA
Implementation – Project Management /
Full time /
As devices and networks propel the future of work, Sakon is driving the associated process automation next wave. Sakon’s Cloud Applications combined with the most seasoned team of telecom service practitioners has enabled 100’s of the largest enterprises all over the world to Understand, Manage and Transform their device and communication service estates.
We're building a new category of enterprise software in massive markets that needs continuous innovation. Sakon has led the way, with cloud platforms that workflow every technology related device, asset, service, and payment process, enabling the connected worker while maximizing the price to performance of enterprise networks.
Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India.
We are looking for a Project Manager to work at our corporate headquarters in Concord, MA. The successful candidate will be someone who can track a project with multiple stakeholders and identify potential problems and provide contingency planning to keep projects on track with a high level of customer satisfaction. He or she must be highly organized and able to communicate well, both verbally and in writing with technical, financial and executive personnel. The successful candidate will be respectfully relentless in focusing a diverse team to deliver the necessary deliverables on time and on budget.
About the Role:
- Interview project stakeholders to identify and document goals, project success criteria.
- Define the business problem and primary objectives of new projects.
- Partner with clients to manage Sakon implementations and build long-lasting partnerships.
- Prepare and lead execute and project meetings.
- Ensure completion of deliverables, managing schedules and project milestones.
- Manage project plans, deliverables, milestone schedules and weekly task lists.
- Proactively identify project risks and create risk mitigation and contingency plans.
- Communicate project progress to all stakeholders.
- Coordinate Sakon resources from various internal teams.
- Interface with customer project, implementation and account management team to ensure a seamless service delivery to the end customer.
- Maintain high levels of customer satisfaction.
- Update all internal tracking and project management systems in a timely manner
- Manage multiple implementations in parallel.
- Transition accounts to internal and partner account management teams.
Skills and Experience:
- 4+ years of post-college project management experience, SaaS implementation management experience and a proven history of adhering to best practices project management principles
- Experience or working knowledge of Enterprise TEM and Mobility Solutions and best practices strongly desired
- Strong knowledge of Smartsheet or MS Project or equivalent
- Spanish and/or Portuguese proficiency a plus
DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
