Lead Analyst-Invoice Management
Concord, MA
Invoice Processing – Analyst /
Full time /
Remote
The Invoice Management team within the Telecom Expense Management (TEM) department plays a critical role in overseeing the end-to-end processing of telecom invoices to ensure accuracy, compliance, and cost efficiency. This team is responsible for the timely receipt, validation, and approval of invoices, including the accurate assignment of cost center and GL codes for seamless payment processing. They proactively identify and resolve billing discrepancies, manage disputes with vendors, and ensure adherence to contractual terms. In addition, the team conducts detailed invoice data analysis to support telecom cost optimization and delivers insightful reporting to aid financial planning and decision-making.
Roles and Responsibilities
- Ensure internal processes, documentation, and checklists are followed and maintained in a timely manner
- Take complete ownership of multiple wireline TEM activities including:
- Interact with vendors to obtain invoice copies, payment information, and resolve billing/payment issues
- Communicate with clients via email and conference calls regarding invoice and payment processes
- Manage assigned clients for the end-to-end TEM (invoice management) process—from procurement to payment
- Collaborate with India-based analysts and US-based teams to address vendor/client inquiries
- Identify opportunities for process improvement and escalate suggestions to management
- Take responsibility for generating and maintaining weekly/monthly reports
o Invoice processing
o Monthly invoice auditing
o AP payment file creation and maintenance
o Research and reconciliation of past due balances/payments
Skills and Experience
- Excellent written, verbal, and interpersonal communication skills
- Ability to work independently as well as in a team environment
- Self-motivated with strong ownership and accountability
- Strong leadership, team-building, and problem-solving skills
- 5–7 years of industry experience in a relevant domain; telecommunications experience preferred
- Familiarity with telecom service providers and billing platforms across the US, Canada, Europe is a plus
- Proficiency with Microsoft reporting tools and strong, advanced Excel skills
- Undergraduate degree preferred
