Account Manager
Makati, Manila
CX – Customer Success /
Full-time /
On-site
Sanas is revolutionizing the way we communicate with the world’s first real-time algorithm, designed to modulate accents, eliminate background noises, and magnify speech clarity. Pioneered by seasoned startup founders with a proven track record of creating and steering multiple unicorn companies, our groundbreaking GDP-shifting technology sets a gold standard. Our initial deployment is laser-focused on elevating the standards of customer experience centers. Testimonials from our partners reveal staggering double-digit improvements in mission-critical KPIs, coupled with boosts in CSAT and NPS. More than just a tool, our technology champions a bias-free workspace. This not only fosters a positive work environment but has also been instrumental in reducing employee attrition and curbing training expenditures.
Sanas is a 100+ strong team, established in 2020. In this short span, we’ve successfully secured over $50 million in funding. Our innovation have been supported by the industry’s leading investors, including Insight Partners, Google Ventures, General Catalyst, Quiet Capital, and other influential investors. Our reputation is further solidified by collaborations with numerous Fortune 100 companies. With Sanas, you’re not just adopting a product; you’re investing in the future of communication.
The Job:
It's primarily project lead/account management. The person is in charge of deploying and coordinating any issues or concerns about the tech. Coordinating with internal and external customers. And being able to troubleshoot on the go and present to clients when needed. There’s a lot of travel as you need to be onsite upon deployment wherever the client is. All of which as you travel to various sites, most expenses are covered through reimbursement.Now if there are no deployment or general concerns the set-up is a hybrid/skeletal system.
Key Responsibilities:
- Develop and maintain strong, positive relationships with assigned clients.
- Act as the main point of contact for client inquiries, requests, and issues.
- Regularly communicate with clients to understand their needs, challenges, and objectives.
- Identify opportunities for upselling or cross-selling products or services to clients.
- Set and track performance metrics and key performance indicators (KPIs) for client accounts.
- Address and resolve client issues, concerns, or complaints promptly and effectively.
- Work with internal teams to find solutions and ensure client satisfaction
- Enhance the product's utility and effectiveness
Qualifications:
- Bachelor's degree in business, marketing, or a related field (Master's degree may be preferred).
- 6+ years proven experience as an Account Manager or in a similar client-facing role.
- Strong communication, negotiation, and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Ability to manage multiple clients and projects simultaneously.
- Knowledge of the industry and the company's products or services.
