Our Success Criteria

• Lead a team of technicians responsible for the commissioning, maintenance, and repair of our industry-leading humanoid robots at various customer locations
• Collaborate with Program Managers to develop deployment schedules
• Participate in commissioning, repair, and maintenance activities, providing hands-on expertise
• Ensure the quality and precision of robot assembly and maintenance
• Troubleshoot and resolve issues in real-time
• Conduct site assessments to integrate robotic systems with existing customer infrastructure
• Train customer personnel on the use of new systems and provide the necessary documentation for future reference
• Implement and enforce safety protocols and quality control standards
• Adhere to all applicable industry standards and regulatory requirements during each deployment, ensuring full compliance and documentation
• Train and mentor team members to enhance their skills and knowledge
• Foster a culture of teamwork and continuous improvement by collecting feedback and lessons learned from each deployment
• Develop and monitor key performance indicators (KPIs) like downtime reduction, maintenance response time, and customer satisfaction to evaluate the team's performance effectively
• Establish a structured feedback mechanism with engineering teams to ensure field issues are relayed back to product development for continuous improvement


Your Experience
Qualifications
• Bachelor's degree in mechatronics, electrical, mechanical, physics engineering, computer science, or a related technical field, and/or equivalent work experience
• Understanding of robotics and system integration in commercial or industrial settings
• Strong organizational and real-time planning skills
• Hands-on capabilities with the ability to actively participate in commissioning and maintenance and repair activities (both mechanical and electrical background are considered)
• Ability to travel up to 50% of the time to customer sites
• Work authorization for Canada and the United States


Skills
• Excellent debugging and troubleshooting skills
• Strong organizational and real-time planning skills
• Data-driven decision-making and analysis
• Demonstrated knowledge of configuration-management
• Experience with tuning and operating control systems
• Excellent documentation skills and on the fly problem solving skills
• Clear communication skills, both with customers, management and engineering partners
• The ability to manage multidisciplinary technical teams
• Adapt to ambiguous situations and generate clarity 
• Ability to analyze and problem solve complex challenges


Traits
• Above all else, a consistently positive attitude and a willingness to do whatever it takes to create robust solutions to complex problems
• Customer-centric mindset; demonstrating in-person engagement with customers
• Personable and able to work across multiple levels of the organization 
• Optimistic listening and conflict resolution capabilities
• Demonstrated ability to influence others without authority
• Eager to take on new challenges with tenacity and positivity
• Patience, persistence, and attention to detail when resolving performance issues
• Obsession with bringing human-like intelligence to machines
• Strong mentorship and leadership development skills to foster sustained team growth, ensuring all technicians have the support to expand their skills and knowledge