Director, Operations

New York /
Growth /
Full-time
At Saturn, we’re on a mission to build community around the calendar. We currently help students at over one thousand high schools manage their time and stay better connected with friends. The majority of our users are active daily. We’ve raised more than $44 million in funding from General Catalyst, Insight Partners, Coatue, Jeff Bezos, Marc Benioff, Dara Khosrowshahi, Dick Costolo and Adam Bain’s 01 Advisors, Elad Gil, Hadi Partovi, Mike Vernal, Inspired Capital, WndrCo, and other top venture investors. If you’re looking to drive a major impact on an energetic and ambitious team, come join us!

To learn more about Saturn’s offerings on iOS, Android, and Web, visit joinsaturn.com.

About the Role:

Saturn relies on robust internal infrastructure and tools to facilitate our support of thousands of individual communities. In order to create a magical experience for our users, operational work is required to source, clean, and maintain school specific data to power each user's experience - when they join the Saturn platform, we know exactly how their schedule operates. This requires sourcing and maintaining various sets of data, spanning from bell schedules to sports and extracurriculars, all with the goal of providing for the smoothest and most delightful possible product experience.

We are looking for a leader to drive success across all operations functions at Saturn. As an early stage company, we have built Saturn with a lean and flat culture. As we scale, we are looking to continue establishing and implementing clear reporting structures while still maintaining collaboration across teams and an innovation-focused mentality.

Responsibilities:

    • Lead teams and design systems and processes across Data Operations, including sourcing, structuring and maintaining data that powers the Saturn platform.
    • Oversee Support function, including in-house and external support teams responsible for both technical and general support.
    • Oversee Trust & Safety functions, including design protocols and processes around content moderation and user safety.
    • Ability to architect and manage a suite of internal tools, as well as select and manage external vendors and third party providers, to scale data operations.
    • Work cross-functionally across Product, Engineering, and Design to support new and existing feature development.
    • Structure, grow, and manage Operations team, including individual contributors and team managers. Design individual and team-based KPIs around performance/execution as well professional development within Saturn.
    • Manage an operating budget for vendor costs and strategic investments in operational enhancements.

Key Qualifications:

    • 6+ years experience working as a senior leader in Operations at a technology company.
    • Deep management experience with multiple teams/functions; demonstrated ability to design organizations and scale teams.
    • Deeply analytical thinker; experience and understanding of complex data sets and ability to use data to make key decisions around product quality and user experience.
    • Ability to flex between analytical, strategic and operational aspects of the job. Track record of working alongside Engineering and Product teams to launch data-dependent products and features.
    • Experience working with external teams; ability to design onboarding and reporting structures for third party providers.
    • Exceptional interpersonal skills, communication, proactive thinking, and problem solving skills.
    • A resourceful and creative team player; excited about making a meaningful impact as an executive at a rapidly growing business.
    • We are looking for people with an ability to lead and execute. We are a scrappy organization where no task is too small, with a builder mentality across all functions.
Saturn celebrates and embraces having a diverse team. We are committed to building a team that represents a variety of experiences, backgrounds, and skills. We do not discriminate on the basis of race, color, religion, marital status, age, gender identity, gender expression, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or other applicable legally protected characteristics.