Product Quality Specialist

Product Care – Customer Care /
Full-time /
At Procreate we're dedicated to making exceptional creative tools by combining beautiful user experiences with high performance engineering. Used by millions around the globe, Procreate is committed to placing more power in the hands of creatives.

We're looking for a Product Quality Specialist to join our team here in Hobart. You'll form a deep understanding of the software and how it works and have the opportunity to test it on a daily basis.

Who we are.

One of the driving factors behind Procreate’s success is our close-knit teamwork. We believe the key to invention is the open flow of ideas and collaboration — revelling in the creative process and taking the time to hone our craft. Together we’re dedicated to building creative software that is powerful, accessible, and intuitive. We’re not afraid to rethink, iterate and persist until we genuinely believe in our work.

At Procreate we’re a rare breed of driven people from all over the world. Each of us brings something special to the table, through our unique backgrounds and experience. Every day we inspire each other to continue our relentless pursuit, passion, and hunger to produce the highest quality work, while remaining humble in our achievements.

Co-founded by James and Alanna Cuda in 2011, Procreate has remained independent and self-funded for over 10 years. Since its launch, Procreate has been loved by millions around the world, received two coveted Apple Design Awards, and been the best-selling app on iPad for the past six years running. In 2018, Procreate Pocket also received an iPhone app of the year award. In 2023, an all new animation app Procreate Dreams was released.

The role.

We support millions of users around the world and we strive to provide personalised support to every user. You'll need to be an excellent communicator with the ability to understand people and the nature of their problems. This role sits within the Product team and reports directly to the Head of Product Care, Aimee Sorell. You'll work directly with other Product Quality Specialists, Customer Support Specialists and Engineers. You'll work with the rest of the Product Quality team to ensure the unwavering quality and reliability of Procreate.

Role Benefits.

We invest in you 
Every employee at Procreate receives an individual training budget to help them grow personally and professionally. And because transparency matters, the whole company is included in the coming year’s plans and strategies at our annual off-site company meet.

Time to reset, recharge and look after yourself
Australia already has some of the most generous annual leave provisions in the world at a mandated 4 weeks per year. We also offer you extended parental leave, an extra 5 Mental Health Days per year, plus an Employee Assistance Program open to you and your family members.

Everything you need to do your best work
We’ll provide you with all the hardware and software you need, including a fully adjustable desk set up for your way of working. But it’s the personalised professional support, and growth and development opportunities we think will really help you fly.

What you'll do.

    • Logging and resolving technical bugs
    • Learning and testing new and existing software
    • Use Procreate on a variety of Apple devices and OS versions to ensure consistent user experiences
    • Work with Product Quality Specialists and Engineers to understand technical issues and form solutions


    • Experience with Apple hardware/software
    • Interest and ability in video editing/creation
    • Analytical in approach and solution oriented
    • Self-starter with ability to drive own workflow
    • Organised and methodical in approach to tasks
    • Experience in a similar role in a technical environment
    • Attention to detail and genuine passion for user experience
    • Familiarity with platforms including, App store, Procreate Folio, Shortcut, Xcode and social media

In 1-3 months, you will...

    • Familiarise yourself with our team structure and workflows
    • Build an understanding of our QA practices, processes and frameworks
    • Complete the Procreate onboarding process and get to know your colleagues
    • Begin to develop relationships with key stakeholders, team leaders and members of the executive team

In 3-6 months, you will...

    • Establish relationships with inter-departmental key stakeholders
    • Prepare and support the execution of key quality assurance projects
    • Provide general support within the QA Team with testing Procreate products
    • Begin identifying areas for operational improvement and take ownership of first initiatives

In 6-12 months, you will...

    • Become familiar with Procreate's STLC
    • Become an integral and contributing part of the Product Care team

We want to hear from you
Our recruitment process is made to provide you with opportunities for you to show us what you're capable of, instead of assessing you solely on your CV. We’d love to hear about how you see yourself contributing to Procreate in this role.

Please note, we do not operate remote or hybrid models. We're looking for full-time and on-site employees for our Hobart office.

Apply now to be considered for the role!