Operations Business Analyst
Makati - Remote
B2C - Opex – B2C - Opex /
Full-time /
Remote
✨ Be Part of SAVii: Empowering Change & Transforming Lives! 🌍
About SAVii
At SAVii, we’re on a mission to revolutionize the employee wellness landscape. Since our founding in 2017 as SAVii PH, we’ve been changing the way employee benefits work by providing 360° salary-linked wellness services in emerging markets like the Philippines and India. Our platform empowers HR leaders to support their teams’ financial wellness, both personally and professionally. As the leaders in the Philippines, we’re now expanding, and we’re looking for passionate individuals to join us! 🚀
Are you ready to be part of something that’s changing lives? 💡
Our Culture: Empowering You to Thrive
At SAVii, people are at the heart of everything we do. We believe in the power of individuality and the strength of a team that values each person's unique perspective. As a remote-first organization, we trust you to work where you’re most productive and happiest. We’re all about flexibility and work-life harmony, so you can focus on what matters most, whether that’s your career growth or personal well-being. 💡
We foster a culture of collaboration, respect, and continuous growth, where every voice is heard and every idea is valued. We know that our success comes from embracing diversity, and we welcome all the different backgrounds, talents, and experiences that each team member brings. Together, we’re not just achieving goals—we’re transforming lives and making a meaningful impact every day. 🌍
We work fast, execute faster, and challenge ourselves to constantly evolve. SAViiers are encouraged to take bold steps, learn from every experience, and push the limits of what's possible. Bring your whole self to work, because we believe that’s how the best ideas happen and how we’ll continue to lead in the employee wellness space. 💫
Summary
The Operations Business Analyst is a key role within the Operational Excellence team, focusing on data-driven decision-making, process optimization, and the management of critical operational workflows.
Reporting to the Operations Analytics Manager, the Operations Business Analyst is responsible for delivering actionable insights through data analysis, developing and maintaining reports, and implementing scalable solutions that enhance the efficiency of back-end operations, including loan processing, customer support, billing, and collections.
A significant part of this role is the management and ownership of the employee service module, ensuring the accurate and timely uploading of employee infosheets for partnered companies. This critical data, linked via APIs to other service modules, supports seamless integration across operational workflows.
Your Impact: What You’ll Do
- Data Analysis and Reporting: Collect, analyze, and interpret operational data to develop insightful reports and dashboards. Conduct data quality checks to ensure the accuracy and reliability of all reports. Support the creation and maintenance of standardized and ad-hoc reports for various stakeholders, including senior management. Provide actionable insights based on data trends to enhance operational efficiency and decision-making. Process
- Improvement and Automation: Collaborate with cross-functional teams to identify areas for process improvement and optimization. Contribute to the design and execution of automation solutions that reduce manual efforts and enhance operational workflows. Document and maintain process improvement initiatives to ensure consistency and scalability. Employee
- Service Module Management: Manage the end-to-end process of uploading and maintaining employee infosheets for partnered companies. Ensure the accuracy, consistency, and integrity of employee data, which is critical for operations and integration with API-linked modules. Work with Product & Engineering and other departments to troubleshoot and resolve data-related issues. Optimize employee service data management processes to enhance system reliability and performance.
- Collaboration and Projects: Partner with teams across operations, product, and data departments to gather requirements and deliver impactful solutions. Support high-impact projects aimed at improving operational processes and achieving business goals. Foster effective communication and collaboration with stakeholders to align deliverables with organizational objectives.
- Professional Development: Continuously improve technical skills in data analytics, reporting, and process improvement. Stay updated on emerging tools, technologies, and methodologies relevant to operational analytics and automation. Contribute to team knowledge-sharing initiatives and process documentation.
What We’re Looking For: Skills & Experience
- Education and Experience: Bachelor’s degree in Finance, Business, Engineering, Data Analytics, or a related field; 1+ year of experience in operations, data analysis, or process improvement, preferably in financial services or a similar industry.
- Technical Skills: Proficient in data analytics tools such as Gsheet, BigQuery SQL, and Tableau (or similar BI platforms).Basic knowledge of process automation tools and methodologies. Familiarity with data visualization techniques and best practices.
- Soft Skills: Strong analytical and problem-solving skills with the ability to think strategically. Excellent organizational and time-management skills. Effective communication and interpersonal skills for cross-functional collaboration.
- Optional Skills: Experience with API integrations and understanding of linked service modules. Knowledge of operational workflows and performance metrics. Exposure to project management frameworks (e.g., Agile, Waterfall).
Why Join SAVii?
When you join SAVii, you're joining a company where you matter. Your work will have a direct impact on employees' lives through financial wellness, and you’ll be part of a team that encourages personal growth and professional development. We offer flexible benefits designed to support you in both your work and personal life.
Ready to make a real difference?
Our Commitment to Diversity & Inclusion
At SAVii, diversity and inclusion aren’t just words—they’re the foundation of everything we do. 🌈 We’re proud to be an Equal Opportunity Employer, and we welcome individuals from all walks of life. We believe a mix of backgrounds, ideas, and experiences fuels innovation, and we are stronger because of it.
We strongly encourage candidates from diverse backgrounds to apply. We’re here to ensure that every voice is heard. 🎉
💡 Convinced You’re the Perfect Fit? Let’s Make It Happen!
We’re looking for bold thinkers, problem solvers, and passionate individuals who want to be part of something transformative. If you’re excited to help us change lives, grow in a fast-paced environment, and be part of a collaborative team, we want to hear from you!
Apply Now and let’s transform lives—together! 🌟
