B2C Risk Officer
Makati - Remote
Risk Operations – Risk Governance /
Full-time /
Remote
Our Company
SAVii was founded in 2017 as SAVii PH, since then, we have been revolutionizing the employee wellness landscape. Our primary goal is to transform lives everyday by offering 360° salary linked wellness services in emerging markets. We currently operate in the Philippines and India.
Through our employee benefits platform, we empower HR leaders with 360 degree salary linked financial wellness services that elevate team members personally and professionally. Fast forward to today, we are now the category leader in our pioneer market of the Philippines. We are always here to transform lives with you. Together, let’s make financial power at work a reality.
Our Culture
SAVii is all about people. We aim to transform lives everyday for our customers and our own team members. We promote a culture of people-centricity, engage deeply with our SAViiers and encourage everyone to bring their whole selves to work. Each member of our team has something unique to contribute, so we naturally embrace your individuality and recognize your unique perspective as an important catalyst of positive change. We are a remote-first organization, we work where we feel happy and productive. Beyond the monetary aspect, we offer a plethora of enabling benefits enhancing your personal and professional life. In SAVii, we Think Fast, and execute faster.
Our Values
Excellence is an Attitude. We are Licensed to Dare so that everyone can Learn and Succeed. Our shared culture of respect and Fast Executions are built on Integrity and knowing we are Stronger Together.
Our Commitment
SAVii is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all our SAViiers. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability and age. We believe that diversity in talent invites more opportunities for innovation that leads us to our goal to Transform Lives Everyday. As part of our commitment to a diverse and inclusive workplace, we strongly encourage individuals from all walks of life to apply.
About the Role
- At SAVii, we’re building a suite of financial products to give people more stability, control over their future and support when they need it the most. Come and help us transform the lives of working people in emerging markets by helping them reach their financial goals.
- The primary focus of this role is to review and streamline B2C processes based on key risk exposures; identify and assess risks of loan applications and other B2C products and services; and design and implement effective strategies to manage relevant risks from the company’s B2C business.
- We’re not looking for rockstars or ninjas as no single person is bigger than the team. We want someone who is friendly, thoughtful, and mature. Be patient and kind and you’re on the right track. Be relentlessly honest but polite and you’re well on your way to having the traits we’re looking for. You’ll have to show the team best practices and they’ll lean on you when they have problems and need help so treat this as a responsibility and not a power.
Key Responsibilities
- Monitor and close tickets assigned to Risk, ensuring timely resolution and documentation of all risk-related matters.
- Evaluate and endorse loan applications, ensuring compliance with risk policies and guidelines.
- Assess and endorse loan applications from Key Contacts (KCs) and VIPs, considering their unique risk profiles.
- Review and approve loan applications with deviations from standard policies, providing detailed analysis and recommendations.
- Review and approve loans for porting to another partner-company, ensuring a thorough risk analysis for deviations from established procedures.
- Blacklist customers based on identified risk factors, maintaining a comprehensive record of blacklisted individuals, entities, and relevant information.
- Identify and assess high-risk customers, implementing proactive risk mitigation strategies to protect the company's interests.
- Review and approve refund requests, ensuring compliance with company policies and evaluating associated risks.
- Evaluate and endorse requests for waiving fees and charges, considering the impact on overall risk exposure and profitability.
- Review and approve write-off requests for outstanding loans, applying sound judgment and adherence to policies.
- Manage the deletion of customer data in compliance with data protection regulations and internal policies.
- Prepare and submit comprehensive reports to the Bankers Association of the Philippines (BAP) and Credit Information Corporation (CIC) in a timely manner.
- Conduct targeted reviews to identify and address specific risk areas, ensuring ongoing compliance with regulatory requirements and internal policies.
- Monitor operational risk incidents and assist in managing the operational risk incident management process of the company.
- Review operational and B2C policies and standard operating procedures and provide recommendations, as applicable.
- Prepare, coordinate, and present periodic reports on B2C processes and key risk areas.
- Provide other services and assistance as required.
Professional Qualifications
- College graduate preferably with a degree in Mathematics, Economics, Finance, Accountancy, Business Studies/Administration/Management, Commerce, or equivalent.
- With at least 4-5 years of relevant risk management experience.
- A passion for customer service alongside strong judgment and critical thinking to obtain the best outcome for customers and the business
- With good oral, written, and interpersonal communication skills, highly analytical planning and organizing problem-solving and decision-making skills, self-management, research, and innovation.
- People-oriented and result-driven, team player, willing to learn and apply new techniques and strategies. Can cope with a fast-changing environment.
- Proven ability to work under pressure, able to multitask, and safeguard confidential information.
- Knowledgeable in the Google Suite and MS Excel, Word, and PowerPoint.
