Recovery Officer
Makati - Hybrid
Finance Operations – Finance Operations /
Full-time /
Hybrid
Our Company
SAVii was founded in 2017 as SAVii PH, since then, we have been revolutionizing the employee wellness landscape. Our primary goal is to transform lives everyday by offering 360° salary linked wellness services in emerging markets. We currently operate in the Philippines and India.
Through our employee benefits platform, we empower HR leaders with 360 degree salary linked financial wellness services that elevate team members personally and professionally. Fast forward to today, we are now the category leader in our pioneer market of the Philippines. We are always here to transform lives with you. Together, let’s make financial power at work a reality.
Our Culture
SAVii is all about people. We aim to transform lives everyday for our customers and our own team members. We promote a culture of people-centricity, engage deeply with our SAViiers and encourage everyone to bring their whole selves to work. Each member of our team has something unique to contribute, so we naturally embrace your individuality and recognize your unique perspective as an important catalyst of positive change. We are a remote-first organization, we work where we feel happy and productive. Beyond the monetary aspect, we offer a plethora of enabling benefits enhancing your personal and professional life. In SAVii, we Think Fast, and execute faster.
Our Values
Excellence is an Attitude. We are Licensed to Dare so that everyone can Learn and Succeed. Our shared culture of respect and Fast Executions are built on Integrity and knowing we are Stronger Together.
Our Commitment
SAVii is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all our SAViiers. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability and age. We believe that diversity in talent invites more opportunities for innovation that leads us to our goal to Transform Lives Everyday. As part of our commitment to a diverse and inclusive workplace, we strongly encourage individuals from all walks of life to apply.
Duties and Responsibilities
- As a Recovery Officer, you are responsible for managing a portfolio of outstanding accounts to mitigate company losses. You will be accountable for negotiating with customers and take suitable arrangements to clear the overdue amounts according to the agreed process arrangements approved by the Management Team.
- Monitors and resolves unvalidated payments
- Optimize collection queues and devise bespoke collections strategies across collections buckets
- Good judgment to analyze the customers' ability to pay and establish a resolution agreement/repayment plan
- Assist customers with disputes and inquiries and reconciling payment history where applicable for individual borrowers with different driving team
- Undertake adhoc from the Recovery Supervisor that are business and process relevant to SaVii
- Initiate demand and reminder letters to all defaulting customers and review all collection files for proper documentation and monitoring
- Follow up calls to conduct recoveries through emails, calls, demand notices or any other appropriate means of recovery agreed in the process
- Escalating matters to the supervisor for approval to support and drive change to commit to continuous improvement through feedback and complaints escalations
- Manages accounts under different driving teams; securitization, debt sales, OCA where applicable (potential escalations or disputes)Creates / Resolves & completes Jira Ticket , manual Recovery tasks assigned to self or assigned by others
- Creates documentations and identifies reports process gaps
- Responsible for accurate and timely communication to stakeholders, borrowers both internally and externally
- Any other responsibilities that your immediate manager may assign
Qualifications
- Proven collections experience in B2C environment is required +6 months or similar role
- Excellent/Good communication and Skilled in negotiation
- Working knowledge of Google Suite, MS Office and databases
- Knowledge of billing procedures & collection techniques (e.g. skip tracing) is a plus
- Familiarity with laws related to debt collection in the Philippines
- Comfortable working with targets & Individual/Team Player
- Good problem solving skills & Self-motivated
- Flexible & agile to work effectively in a fast-paced start-up environment & collections space.
- Must be keen to details and firm in negotiating
- Minimum 10MBPs internet connection is required
