Engagement Specialist
Makati - Remote
Marketing – Marketing /
Full-time /
Remote
✨ Innovate with SAVii: Empowering Change Through Technology! 🌍
About SAVii
At SAVii, we’re on a mission to transform the employee wellness landscape. Since our founding in 2017 as SAVii PH, we’ve been reimagining how employee benefits work by offering 360° salary-linked wellness services in emerging markets like the Philippines and India. Our platform empowers HR leaders to support their teams’ financial wellness in innovative and tech-driven ways. We’re now expanding, and we’re looking for technical experts to join us and help drive innovation in the employee wellness space. 🚀
Are you ready to build the future of wellness with cutting-edge technology? 💡
Our Culture: Empowering Innovators to Thrive
At SAVii, we believe that technology is a key driver of our mission. We’re a remote-first company that thrives on flexibility, allowing our technical teams the freedom to work from anywhere while delivering high-impact results. Whether you’re building innovative solutions or solving complex problems, we give you the autonomy to create and innovate.
We foster a culture of continuous learning, collaboration, and problem-solving. Every technical team member has the opportunity to bring fresh ideas to the table and play a pivotal role in delivering transformative solutions. Together, we move fast, innovate even faster, and build solutions that will impact lives. 🌍
At SAVii, technical excellence and agility are our core strengths. We embrace a mindset of experimentation and iteration, where you can push boundaries, explore new technologies, and grow alongside a team of brilliant innovators. 💫
Job Purpose
As an Engagement Specialist, you will be integral to projects driving user and revenue growth. Collaborating with the B2C and Communications team, you will contribute to the development and delivery of strategic initiatives that lead to enhanced customer outcomes and experiences.
Your role involves being a brand ambassador–ensuring a unified voice when communicating with stakeholders, fostering better relationships with customers, and shaping the brand through meaningful and inclusive conversations. You will contribute to efforts aimed at improving customer awareness, onboarding, engagement, and retention.
Your Impact: What You’ll Do
- Growth and Revenue
- Contribute to online and onsite engagement efforts to grow SAVii’s users and loan uptake
- Provide report and feedback on engagement activities including event highlights, uptake, and areas for improvement for future efforts
- Cover ad hoc functions to support the overall B2C marketing strategy and be able to respond to unexpected and time-sensitive needs that may arise
- Brand Ambassador
- Be at the forefront of customer awareness and education while maintaining a positive public image. Be the voice and expert on SAVii’s products and services during customer interactions
- Deliver onsite or online seminars or sessions to onboard customers on SAVii’s products and services, and to educate them on financial wellness
- Engage with customers when there are onsite or online activities, and booth requirements ensuring customer satisfaction
- Unified Communication
- Collaborate with B2C and Communications team to design and implement a communication framework that ensures a consistent and controlled voice across social media and engagement channels (onsite, online)
- Deliver meaningful and inclusive conversations that align with the company's brand and values
- Actively manage customer escalations and crises, ensuring a seamless and positive customer experience across all platforms
What We’re Looking For: Skills & Experience
- Bachelor's degree in Marketing or related field (or equivalent experience)
- At least 1 year of proven experience in marketing, preferably in a similar role or related industry
- Excellent oral communication, speaking, and presentation skills are a must
- Ability to engage with stakeholders, both internal and external, including clients, vendors, and senior leaders
- Experience in managing customer escalations and crises
- Ability to work both independently and collaboratively within a team
- Detail-oriented and highly organized with strong project management skills
- Proficiency in Google Suite or Microsoft Office, and project management tools
- Must be Manila-based and able to work onsite or at different client locations, and able to work on a flexible schedule if needed
