Staff Technical Support Engineer- SNOW

Bengaluru

Support – Customer Support /

Full-Time /

Hybrid

We are looking for a proactive and technically skilled ServiceNow Support Engineer to support

and maintain the ServiceNow Custom App and REST Connections integrated with Saviynt IGA.

The ideal candidate must have hands-on experience with ServiceNow integrations, and will

play a key role in ensuring seamless platform support, troubleshooting, and integration of

ServiceNow with Saviynt IGA platform.

We are looking for a proactive and technically skilled ServiceNow Support Engineer to support
and maintain the ServiceNow Custom App and REST Connections integrated with Saviynt IGA.
The ideal candidate must have hands-on experience with ServiceNow integrations, and will
play a key role in ensuring seamless platform support, troubleshooting, and integration of
ServiceNow with Saviynt IGA platform.
Key Responsibilities:
 Provide day-to-day support for the Saviynt App & REST Connectors.
 Provide technical support and issue resolution for ServiceNow platform customers.
 Troubleshoot and resolve incidents related to ServiceNow modules and integrations.
 Troubleshoot and resolve issues related to Saviynt-ServiceNow integration workflows.
 Collaborate with cross-functional teams to understand integration requirements and
deliver scalable solutions.
 Collaborate with identity management and ITSM teams to optimize request fulfillment
processes.
 Maintain staging tables, scheduled jobs, and catalog items related to Saviynt
integration.
 Document technical solutions, workflows, and integration configurations.

3+ years of experience supporting ServiceNow platform and integrations.

 Strong knowledge of ServiceNow integration using REST APIs.

 Experience with ServiceNow modules like Request Management, Catalog Items, and

Workflow Editor.

 Proficiency in scripting (JavaScript, GlideScript) and API troubleshooting.

 Familiarity with MID Server and authentication mechanisms (OAuth, Basic Auth).

 Excellent communication and problem-solving skills.

 ServiceNow Certified System Administrator or Integration Specialist preferred.

Thank you

Talent Acquisition Team