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• Full name✱
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IAM Space

• Do you have experience working in IAM/IGA?✱

  • Yes
  • No
• How many years of working experience in the IAM/IGA space do you have total?✱
• What IAM products have you worked with?✱

Technical Account Manager

• Can you describe your experience in managing key accounts, particularly in complex technical environments such as Identity Governance and Administration (IGA) or Identity and Access Management (IAM)?✱
• Please provide an example of a project where you were responsible for scoping, planning, and delivering a solution. How did you manage the timeline, scope, and budget to ensure successful delivery?✱
• Describe your experience with creating and executing Service implementation Scoping documents, ROMs (Rough Order of Magnitude), and SOWs (Statements of Work). What steps do you take to ensure these documents are accurate and aligned with customer expectations?✱
• How do you communicate complex technical solutions to customers with varying levels of technical expertise? Can you provide an example?
• Describe a time you were the technical lead on a highly complex Identity Governance or Access Management implementation that faced significant unexpected challenges. What was your role in diagnosing the issue, driving the resolution, and communicating with the client to maintain confidence?
• Beyond technical proficiency, what strategic approaches do you employ to identify and drive expansion opportunities within an existing client account for identity security solutions? Provide a specific example of how you successfully upsold or cross-sold a solution.
• Imagine a key client is experiencing critical performance issues with their Saviynt platform post-go-live. Walk us through your step-by-step process for troubleshooting, escalating, and ultimately resolving this issue while managing the client's expectations and ensuring minimal business disruption.
• How do you ensure a client's long-term success and adoption of an identity security platform, rather than just completing the initial implementation? What ongoing technical and relationship management strategies do you prioritize?
• In your experience, what is the most common technical misconception or challenge clients have when adopting modern identity security solutions, and how do you effectively educate and guide them through it?

UK

• Full Name✱
• How did you learn about this position?
• Current Country of Residence✱
• Do you require Sponsorship to work in the UK?✱
• How many years of experience do you have in the IGA/IAM space?✱
• What is your desired yearly salary compensation?✱

• • Yes, Saviynt can contact me about future job opportunities for up to 2 years