Technical Account Manager - Philippines
Philippines
Expert Services – Professional Services /
Full-Time /
Remote
Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.
The Technical Account Manager will provide account management, solution guidance and assurance, thought leadership to project teams and customers. They will define and oversee the inception and implementation of solutions to help support the Customer and grow the Saviynt platform.
WHAT YOU WILL BE DOING
- Communicate with customers and internal teams to explain products and implementation schedules.
- Review technical requirements, schedules, and customer interactions.
- Assist in Pre-Sales activity helping analyzing prospects’ business and technical requirements and developing service propositions that meet those needs.
- Demonstrate products to customers and explain how the proposed product or solution meets customers’ needs.
- Identify the services and support customers to make effective and productive use of Saviynt platform by bringing in thought leadership in architecture and design.
- Produce Service implementation estimates and plans to support the implementation of Saviynt solutions.
- Produce Service implementation Scoping and ROM documents as well as Service implementation Contracts/SOW's for Saviynt solutions.
- Oversee the successful delivery of Professional Services and respond to technical concerns and problems, ensuring smooth implementation and launch.
- Managing the ongoing relationship with customers to ensure that they continue to make effective use of Saviynt products.
- Analyze customers’ support requirements and identify areas where the Saviynt can offer improved service or reduce support costs.
- Communicating the Saviynt vision and product roadmap
- Managing upsell and cross-sell opportunities, negotiating contracts and pricing
- Driving expansion opportunities
WHAT YOU BRING:
- Must have a minimum of 8 years of relevant experience in Identity Governance and Administration and/or Identity and Access Management domain
- Must have experience leading delivery projects and strong track record of delivering successful solution outcomes for clients in Identity transformation programs
