Technical Lead, Field Engineering

Support – Field Engineering /
/ Hybrid
Saviynt’s Enterprise Identity Cloud helps modern enterprises scale cloud initiatives and solve the toughest security and compliance challenges in record time. The company brings together identity governance (IGA), granular application access, cloud security, and privileged access (PAM) to secure the entire business ecosystem and provide a frictionless user experience. The world’s largest brands trust Saviynt to accelerate digital transformation, empower distributed workforces, and meet continuous compliance.

 Identity and Access Management domain knowledge is mandatory.
 Bachelor’s/equivalent in Engineering
 Knowledge of Java/J2EE and experience with SQL. Be able to build SQL
quires and triage datapoint related issues
8+ years of industry experience in design, development, customization,
configuration, deployment preferably in any Identity Management and
Governance products
 Experience in Unix Shell/Perl scripting
 Prior experience integrating with any SSO providers
 Knowledge of Web Services (REST/SOAP)
 Understanding of SLAs and the importance of being within SLAs
 Experience with ticketing systems; Service Desk, Remedy, FreshDesk, JIRA,
 Excellent verbal and written communication skills, critical thinking skills, and
the ability to think on your feet.
 Must be able to thrive in a fast-paced, high energy environment
 Ability to excel in a team-oriented, project-based work environment
 Ability to work independently, adapt quickly, and maintain a positive attitude
 Understanding of SLAs and the importance of being within SLAs
 Implement and manage the effectiveness of Incident, Service Request,
Change, and Problem management processes for the service area
 Provide daily/weekly report for ticket status
 Dissect requirements into usable test cases and a test plan that covers new
functionality, while keeping an eye on all other aspects that ensure full
testing coverage

 Responsible for the maintenance of system configurations and process
documentation, operating procedures, and infrastructure support
 Help with operations after go-live, ensuring SLAs
 Work closely with business teams and DevSecOps teams activities related to
supporting the IAM service offerings
 Follow approved life cycle methodologies, create documentation for design
and testing

Saviynt is an amazing place to work. We are a high-growth, cloud software company with phenomenal people, that is building the most innovative identity platform in the world. Your time at Saviynt will be worthwhile. You will experience tremendous growth and learning while being part of something you are helping to define and build from the ground up. Through challenging yet rewarding work, you will be able to directly impact our clients, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic high-growth environment you belong with us!