Sr. UX Researcher

Los Angeles /
Research and Development – Customer Experience and Innovation /
Full-Time
Saviynt’s Enterprise Identity Cloud helps modern enterprises scale cloud initiatives and solve the toughest security and compliance challenges in record time. The company brings together identity governance (IGA), granular application access, cloud security, and privileged access (PAM) to secure the entire business ecosystem and provide a frictionless user experience. The world’s largest brands trust Saviynt to accelerate digital transformation, empower distributed workforces, and meet continuous compliance, including BP, Western Digital, Mass Mutual, and Koch Industries.

Job Title: Sr. UX Researcher
Location: El Segundo, CA
FLSA: Exempt

Overview:

We are looking for a Sr. UX Researcher who will support the innovation, iteration, and optimization of our platform. You will work directly with the Product Owners, UX Designers, Front-End Developers and Digital Leadership to better understand how users are interacting with our cloud platform through qualitative/quantitative research. You will leverage this data to inform and assist in evaluating new features and experiences developed by the Product team. 

Job Responsibilities:

    • Establish and evolve Saviyn’t user-experience research infrastructure to ensure conducting virtual, field, and in-office user testing is seamless, efficient, and easy to analyze and report on
    • Source participants for user research, testing, handle logistics and schedules around live testing
    • Conduct user testing on flat designs, prototypes, beta, and finished products and features
    • Conduct qualitative and quantitative research using a range of tools including moderated and unmoderated approaches (e.g. interviews, ethnography, card sorting, surveys) to answer goal-oriented questions and produce new insights
    • Help to formulate research documentation to better understand Saviynt specific user behavior
    • During feature definition, work with Product Owners and UX Designers to identify decision points that may benefit from testing, and define timeline, scope, and methodology for potential testing
    • Regularly conduct user research and testing on the existing Saviynt cloud application, to identify pain points and ensure consistent improvement on the current experience
    • Document and track learnings gathered through testing and research so insights can easily be referenced and applied for future projects

Job Requirements:

    • Bachelor’s degree or higher in Cognitive Science, Human-Computer Interaction, or related field
    • 3+ years of experience in UX Research
    • Provide work samples focused on your process and experience
    • Experience writing and conducting user interviews
    • Experience with remote and in-person user testing methodologies
    • Experience in reporting on user testing results in a concise and actionable way
    • Self starter – ability to act autonomously
    • Experience building flat prototypes for quick feedback
    • Experience creating data-informed user personas
    • Ability to distill relevant information from a heap of data around user application behavior
    • Willing to work remotely with teammates and stakeholders in different time zones
    • Must be able to successfully pass a comprehensive background check

Desired Experience:

    • Strong capability with understanding complex data structure, diverse hierarchies and providing distilled feedback to PM and design team
    • Experience conducting research with enterprise web-based products focused on platform administration
    • Knowledge of Identity and Access Management or Cybersecurity domain experience will be considered as a significant advantage
    • Experience with enterprise products or services
    • Background in SaaS products

Benefits:

    • Competitive Pay
    • Medical, Dental & Vision Insurance
    •  401(k) Plan with Company Match
    •  Long and Short-Term Disability 
    •  Basic Life/AD&D Insurance
    •  FSA/HSA Accounts
    •  Unlimited PTO
    •  Paid Parental Leave
    •  Paid Sick Time
    •  Paid Holidays & ON Days
    •  Flexible work schedule
    •  Daily Catered Office Lunches and Breakfast/Snack Pantry & Drinks
    •  Team Socials
    •  Holiday Parties
    •  Employee Recognition Program
    •  Employee Referral Program
    •  Employee Assistance Program
    •  Training & Continuing Education
    •  Cell Phone Allowance
    •  Work from Home Allowance
    • And more!
Saviynt is an amazing place to work. We are a small but mighty company with phenomenal people. Your time at Saviynt will be worthwhile. You will experience tremendous growth and learning while being part of something you are helping to define and build from the ground up. Through challenging yet rewarding work, you will be able to directly impact our clients, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic high growth environment you belong with us!