Technical Architect, Field Engineering
El Segundo, CA / Atlanta
Support – Cloud Operations /
Full-Time /
Hybrid
Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.
WHAT YOU WILL BE DOING
- Perform architecture reviews and provide feedback to help customers/partners to avoid configuration/implementation related issues
- Work closely with technical architects/product engineers to build new solutions/optimize existing implementations
- Provide technical support to customer issues in Saviynt app on ServiceNow and Saviynt CPAM products
- Identify gaps in product offering and work closely with the product team on prioritization of critical fixes and help them in standardization
- Assisting Partners in implementation and providing best practices
- Guide support teams on complex issues and work closely to document RCAs/Observations
- Assist implementation teams to tackle complex business use-cases
- Follow approved life cycle methodologies, create documentation for design and testing
- Work closely with the product team to understand new features in the upcoming releases and conduct internal workshops to enable field and support engineers
WHAT YOU BRING
- Identity and Access Management domain knowledge is mandatory.
- Experience in ServiceNow application development and Privilege Access Management domain
- Bachelor’s/equivalent degree in Engineering or an equivalent experience
- Knowledge of Java/J2EE and experience with SQL. Be able to build SQL queries and triage data-related issues.
- 10+ years of industry experience in design, development, customization, configuration, deployment in any Identity Management and Governance product
- Experience in Unix Shell/Perl scripting
- Prior experience integrating with any SSO provider
- Knowledge of Web Services (REST/SOAP)
- Understanding of SLAs and the importance of being within SLAs
- Experience with ticketing systems - Service Desk, Remedy, FreshDesk, JIRA, etc.
- Excellent verbal, written communication skills and analytical skills.
- Must be able to thrive in a fast-paced, high energy environment
- Ability to excel in a team-oriented, project-based work environment
- Ability to work independently, adapt quickly, and maintain a positive attitude
Benefits
- Flexible work arrangements
- Medical, Dental, Vision, and Life Insurance
- 401K
- Unlimited Vacation
- Sick pay
- Daily catered lunches and healthy snacks at offices
- Team Socials
$150,000 - $165,000 a year
We offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Saviynt, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $150,000 to $165,000 annually.
You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
