Technical Lead, Field Engineering
Bengaluru
Support – Field Engineering /
Full-Time /
Hybrid
Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.
WHAT YOU BRING
- Identity and Access Management domain knowledge is mandatory.
- Bachelor’s degree or an equivalent experience
- Knowledge of Java/J2EE and experience with SQL. Be able to build SQL queries and triage datapoint related issues
- 8+ years of industry experience in design, development, customization, configuration, deployment preferably in any Identity Management and Governance products
- Experience in Unix Shell/Perl scripting
- Prior experience integrating with any SSO providers
- Knowledge of Web Services (REST/SOAP)
- Understanding of SLAs and the importance of being within SLAs
- Experience with ticketing systems; Service Desk, Remedy, FreshDesk, JIRA, etc.
- Excellent verbal and written communication skills, critical thinking skills, and the ability to think on your feet.
- Must be able to thrive in a fast-paced, high energy environment
- Ability to excel in a team-oriented, project-based work environment
- Ability to work independently, adapt quickly, and maintain a positive attitude
WHAT YOU WILL BE DOING
- Understanding of SLAs and the importance of being within SLAs
- Implement and manage the effectiveness of Incident, Service Request,
- Change, and Problem management processes for the service area
- Provide daily/weekly report for ticket status
- Dissect requirements into usable test cases and a test plan that covers new functionality, while keeping an eye on all other aspects that ensure full testing coverage
- Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation
- Help with operations after go-live, ensuring SLAs
- Work closely with business teams and DevSecOps teams activities related to supporting the IAM service offerings
- Follow approved life cycle methodologies, create documentation for design and testing
If required for this role, you will:
- Complete security & privacy literacy and awareness training during onboarding and annually thereafter
- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
> Data Classification, Retention & Handling Policy
> Incident Response Policy/Procedures
> Business Continuity/Disaster Recovery Policy/Procedures
> Mobile Device Policy
> Account Management Policy
> Access Control Policy
> Personnel Security Policy
> Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
