Senior Technical Support Engineer

Bengaluru

Support – Customer Support /

Full-Time /

Hybrid

Communicate with end users/businesses to explain the issue(s) and solutions for
implementation related questions
● Provide technical analysis for the production incidents, resolution, and root cause
analysis for the incidents
● Publish knowledge articles for the incidents and service requests, prepare technical
documents for the standard operating procedures
● Identify, debug and troubleshoot break fix issues and take it to a resolution
● Respond and resolve issues within agreed service levels
● Work closely with Engineering and DevSecOps teams for activities related to
supporting the IAM and CPAM service offerings

Strong Domain knowledge in Identity and Access Management (IAM)
● Hands-on experience in configuring and deploying one or more IAM tools like Saviynt,
Sailpoint, OIM or ISIM
● Knowledge and experience in invoking REST/SOAP web services using tools such as
Postman
● Database : Extensive experience in database operations & SQL
● Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
● Basic knowledge of operating systems such as Linux, Unix &amp; windows
● Prior experience integrating with any SSO providers
● Experience working with global Customers and strong customer focus
● Excellent written and verbal communication skills
● Keywords: Cloud, Java, Scripting, Linux, SQL
● Minimum 5 years experience in implementing various IGA solutions